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Error Messages: The Installshield Engine (ikernel.exe) Could Not Be La

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I bought a new MP3 Sansa Sandisk player and attempted to install the software on my ibm laptop. I received the following error message:

The InstallShield Engine (iKernel.exe) could not be launched. Class not registered

I am presently logged into the computer as ADMINISTRATOR.

What can I do to install the software?

Thanks in advance.
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See this link . It will help for sure
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