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desktop freezes - no apps will open!


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#1
geeky_girl

geeky_girl

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I'm posting this for my friend since his computer (Dell 700m) is, obviously, not working. Last night he scanned w/ Verizon anti-virus (something that was provided for him when he signed up w/ Verizon DSL). He re-booted his laptop and everything appeared to load okay but he's unable to open anything from his desktop. All his icons are there, the taskbar looks okay, his mouse and cursor move around fine, but when he tries to open any file, folder, or application...Nothing. It's sort-of like his desktop is frozen even though his mouse and cursor still move around. Since he's not able to open any applications, he can't access the web to download any novel spyware, etc. He has AdAware on there, but he's unable to scan w/ the most recent updates since he can't access the web. You get the idea. Any suggestions, advice, help? Anyone? Thanks a million!
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#2
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Start the System Restore Utility at a command prompt

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from

For additional information about the Safe mode with a command prompt, click 315222 to see a description of the Safe Mode Boot Options in Windows XP


Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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