I need help
Posted 29 October 2006 - 05:26 PM
Posted 29 October 2006 - 05:51 PM
Usually when that happens, it means that the trojan is a running process, so ad-aware can't remove a running process, try running ad-aware in safe mode, since no non-essential processes run you should be able to remove it this way.
Otherwise I would recommend that you get a virus scanner if ad-aware is saying you have trojans. There are a bunch of free online scanners out there, one's I would recommend include scanners from panda soft and trend micro.
I would also recommend that you download AVG Antivirus if you don't want to spend any money for an antivirus program and download the free version of zonealarm firewall. That combination should give you an almost perfect computer.
Posted 29 October 2006 - 08:22 PM
Posted 08 November 2006 - 08:43 AM
Posted 08 November 2006 - 08:47 AM
That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) then post a hijackthis log in THE MALWARE FORUM forum.
(Posting HiJack This logs in any other forum other than the malware forum is forbidden. If you post an HJT log in any other forum, it will be removed and it will take you longer to get help, so please make sure you only post HJT logs in the malware forum)
If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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