im new here, but not new to computers
i am trying to help fix my friends computer but i dont know what to do. she has a old dell btw (has a 40gig hd and 256 mb ram just to give you an idea of what type of comp it is)
when i start up her computer, it loads into the screen that gives you the option of "safe mode" "start windows normally" "last known good config" etc...
i've clicked on all of them but none of them work and then all just bring me back to the same screen again.
what could my friends computer problem be and how can i fix it for her?
i thought it was the ram on the comp but its not.