i just got it this morning, and i kept trying to clean it out, i used spyware terminator, avg, but they only removed a few, so i tried to restore my pc to a earlier date, but that didn't work, then i thought to myself to use my fix it software and see if it works, and to my utter surprise, i restored to an earlier check point and everything was back to normal. i think that fix-it utilities 6(professional).is a life saver. it has gotten me out of alot of problems, that most other software i have couldn't. i've had norton,mcaffee, and countless others, but none can compare to fix-it 6.