After starting the computer, it starts up as normal, and then just dies! There are recovery instructions in her manual, but it tells us what to do AFTER the start menu comes up.
And then sometimes it will start up as normal, but dies about a minute into using it.
one message said "a problem is preventing windows from accurately checking the licensing from this computer"
Could this be a virus problem? Or hardware? She took pictures of the messages that popped up as they were too long for us to read before the comp died.
We are travelling, so she will phone the support numbers tomorrow but thought I would see what you think it may be,