My mothers computer has been running very very slow lately and we decided to do a system restore. We restored it back 3 months. It took several minutes for the computer to restore and when it was finnished rebooting, Windows started up. Within 2 minutes, explorer crashes. I can access the Task Manager but that is all. There is nothing. Just the desktop image with a blue border around it. No icons, no start button. Using the Windows key to access the start button doesn't work, either. I cannot right click the desktop, either. I am able to reboot the computer and enter setup, but I'm not sure how to enter into safe mode, either.
My mother's computer came from Dell with Windows already installed. She doesn't have a Windows disk. I, on the other hand, paid for my copy and I have the disk along with the Reg code and instruction booklet. I'm wondering if I can use this disk to repair my mother's computer. Is it legal? Is it going to completely wipe out her hard drive if i do? Will I have to reformat? I'm usually decently computer savvy but this has me stumped.
I don't have the specs of the computer right now, as it is currently a half hour's drive away but I can get them in a couple of hours, if need be.