[dnrflorence]

Recently I used this site to remove malware from a friends computer. Since that time I have not been able to install any windows updates. At first it wouldn't install the validation software. This computer had service pack 1a on it. I thought that might be the problem since Microsoft no longer supports SP1 or 1a. I found a copy of SP2 and installed it. I went back to Windows update and had the same trouble. I then investigated and found a program on the microsoft site that will validate Windows without using windows update. After I finished this process I went back to Windows Update yet again. This time it downloaded 23 security updates but the install failed. I have tried deleting cookies, temporary internet files and other misc things but still nothing. By the way, when I go to "turn off the computer" it gives the option to shut down and install updates. I tried that also but during the install I was stopped by the blue screen of death! In fact, when I rebooted next time it wouldn't completely boot without going right back to the blue screen of death. I then booted it up with the last known good configuration and that is where I am at. I tried getting help from Mirosft support but they have been pretty lame and really haven't offered a lot of help. I then decided to turn to my good friends and experts at geeks to go! Can you help?

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GO search from start ...click on all files and folders...type in windowsupdate
click search...right click on the one that looks like notepad..open it...edit...select all...right click any blue file ..click delete follow the prompts save changes ..replace folder or file..folder should be empty

try updates again

are there any error codes with window updates

Edited by rushin1nd, 02 November 2006 - 09:57 PM.