[teresamay]

I have started receiving Active X contol errors and Runtime errors while on line.

The actve x error states that settings will not allows page to be displayed correctly but my settings enable all functions.

The Runtime error states that explorer must close due to an error.

Any help with this would be great!! Thanks a ton in advance.

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Hello teresamay,

Please make sure you have the latest version of Java

And also the Java Virtual Machine

After installing those 2 items, restart your computer and see if your problem still exists. If it does, then follow the directions below:

Repair/Reinstall Internet Explorer 6
A number of XP users have reported situations with Internet Explorer 6 becoming corrupted and reporting a number of different errors. While there is certainly no guarantee, the two procedures listed below have restored functionality to IE6 for many users experiencing problems.

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Microsoft Knowledge Base Article - 318378 How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

[computerwiz12890]

Hello teresamay,

Please make sure you have the latest version of Java

And also the Java Virtual Machine

After installing those 2 items, restart your computer and see if your problem still exists. If it does, then follow the directions below:

Repair/Reinstall Internet Explorer 6
A number of XP users have reported situations with Internet Explorer 6 becoming corrupted and reporting a number of different errors. While there is certainly no guarantee, the two procedures listed below have restored functionality to IE6 for many users experiencing problems.

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Microsoft Knowledge Base Article - 318378 How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

[teresamay]

I have updated my Java and have Java Virtual Machine. I am still getting the error messages.
I am running Windows 2000, would the same instructions apply to 2000 that you suggested for Windows XP about repairing/reinstalling Internet Explorer?
Thanks a ton!!

[computerwiz12890]

The first method, yes it would be the same.

The second method, that's a good question, as I have never done it before on 2000. Follow the instructions, and if you can't find the file that it is talking about, let me know. I have another method.

Another thing you can do before doing method 2 is going into Tools --> Internet Options and changing the security level for each item under the security tab back to the default setting (by using the "default" button). And then doing a Windows Update to make sure you have the latest Internet Explorer 6 (but if it prompts you to install Internet Explorer 7, reject it.)

Or, if you'd rather avoid an update (to escape accidentally installing IE 7), you can try to directly download and install the Internet Explorer 6 Service Pack 1 from the following link. Though, if you have it already, it will tell you and it will not proceed.

Internet Explorer 6 Service Pack 1

After applying the service pack or doing a windows update, if it still gives you trouble, continue with Method 2 (if it is possible on 2000). If you find the file that is mentioned in method 2, then the procedure should work fine.

Edited by computerwiz12890, 04 November 2006 - 01:57 PM.