I'm really not happy. After recent changes to my XP (my friend had to reinstall it for me), my Ipod was no longer recognised in Itunes. It registered fine in my computer but obviously would not update any changes. I followed all the instructions on Apple's site (which has instructions for exactly this type of problem) but this did not help. I then looked at various forums, one which recommended a format of the Ipod using a HP tool. I did this which formatted it fine, unfortunately it formatted the software off it too. So now there is no music on it and no software for it to run. I am also no longer able to install Itunes now as it states it has encountered a serious error and must close immediately after installation. I am furious because Apple are not interested over the phone as it's no longer in warranty even though their on-screen instructions do not work. I am at my wits' end - please someone help me.