I've got a client with a Dell OptiPlex G280 that has an ATI X300 graphic card installed. Some time ago he came in, booted his system and reported that the windows scrolling in some programs (QuickBooks) was really jerky and slow, however the overall dsplay seemed fine.
When I checked the hardware manager I noticed that while the drivers for loaded for the card there was a Code 41 error stating that the hardware was not functioning properly. So, I uninstalled the drivers and forced a hardware find. Windows identified the card correctly and loaded the drivers, however I once again got the Code 41 error.
Next I downloaded the latest drivers, and installed them. No dice; same error, same issues.
OK, so I Google this error and see some articles but they pertain to CD/DVD players and not video cards. Hmm..
So, I then noticed that this system also has an on-board video card, so I uninstall and remove the ATI card and connect using the on-board Intel chipset. Same issue; I get video but I also get the Code 41 error that the hardware is not functioning properly.
While I'm certain that there is some registry hack that cna be done to get this to work properly, I' not about to start wacking away at the registry without knowing what the heck I'm doing. Has anyone seen this problem before? Any advice here? I don't want to spend the money for a new card when I feel that the existing card is actually fine. Plus, I'm not confident that installing a new card wold solve the problem.
Thanks for any advice you all can provide.