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Itunes not installing correctly - possibly virus related


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#1
james.b

james.b

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Hi,

We recently got rid of a virus resulting from that msn trick (about 'hey its a photo of you'...click...[bleep]) and now we have a number of issues. Most annoying to me right now being that i can't properly (re)install Itunes;
Initially i realised that it wasn't communicating with the internet properly, unable to retrieve cd names, so i attempted uninstalling and reinstalling it...

- When i try to reinstall it, it gets to 'registering modules' and then freezes.
- it is half installed, i can access it by clicking on a music file in my folders but not by clicking on it in start menu for example
- when it starts it says that i need to reinstall it so it can access CD info from the web
- It doesnt read CDs when i put them in the drive
- Music i play doesnt show up on msn's 'what im listening to' function

These are the issue I am aware of.
I've tried the advice on the itunes page about installation issues, but nothing works. I'm a bit fed up because I want things to work as they should. I know its a bit of a far reach to find a solution for something this specific...but worth a try.

Anyone got any ideas?
Thanks a lot.
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#2
Retired Tech

Retired Tech

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Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum
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