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reinstalling windows gone really really really wrong


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#1
bui_skillz

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Hi,

i've read some of the previous post since i did have the same problem and i followed your instructions, however it did not run as smoothly as it should have.

i follow the steps and i got to a blue screen which said:

" setup cannot set the required window xp configuration information. This indicates an internal setup error.

Contact your system administrator"

what should i do next?

cheers
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#2
officialblueboys

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http://support.microsoft.com/kb/316425
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#3
bui_skillz

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err what am i supposed to do with that
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#4
Johanna

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For starters, did you click the link? Disconnect everything from the computer except keyboard, mouse & monitor. It's possible that you have a hardware conflict. Let's see if that is it before we try more drastic steps.
Johanna
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#5
bui_skillz

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when you ask me to dissconnect everything does that refer to everything in my computer ie my video card and ram slots or just the external stuff like my speakers that plug in the back and etc?

cheers
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#6
Johanna

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Printers, modems, USB devices, etc... don't open the case yet.

Is this a clean install? Home or Pro XP? Is the disk clean and legit? What kind of computer do you have? What prompted you to decide to reinstall?
Johanna
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#7
bui_skillz

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It is a clean install
home xp
disk is all legit
computer is a custom computer from a company called 'computer world' its in australia so i don't think you know it
what i had to reinstall windows because it kept on prompting messages that i was missing window files, i had many virus and my net was no longer working.

i disconnceted all the devices and i still get the same mesage. Is it because i followed the wrong steps?


during these steps i get to a screen which says:


'setup has alreayd attempted to upgrade the following windows installation.

C:\windows 'tony'

setup will try to complet ethe upgrade again

to retry upgrading windows xp, press ENTER
to cotinue installyg a fresh copy of windows xp without repair press ESC
to quite, press F3'


i click ON enter and it takes me to the setup message error
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#8
peterm

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Hi Tony
You say this is a clean install does that mean you have no data you need on the disk ?
Cheers
Peterm
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#9
bui_skillz

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oh sorry i misunderstood your question
no i have data i need on my disk
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#10
Johanna

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http://www.winsupers...xp_sg_clean.asp

http://www.michaelst...nxpinstall.html

You want to do a clean install, not a repair.
Johanna
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#11
bui_skillz

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no i want to repair it ?
i want to keep all my files
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#12
Johanna

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It is a clean install




no i have data i need on my disk




In addition to your topic title

reinstalling windows gone really really really wrong




So, you have me a bit confused with this:



no i want to repair it ?
i want to keep all my files




A clean install will make your programs and data unavailable (unless your data is on a second partition, then your chances of keeping it are 50-50) Your programs will need to be reinstalled after a clean install of XP.



A repair may not be possible or practical for you:

what i had to reinstall windows because it kept on prompting messages that i was missing window files, i had many virus and my net was no longer working.




You need to be more specific as to what exactly you want us to help with. Usually a System File Check is performed before a repair install, and if a repair install fails, then a clean install is probably necessary. Where and how do you have your data backed up at?

Johanna
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#13
bui_skillz

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oh i apologise i don't really know whats going on with computers :whistling:

all i wanted to do is to fix my problems without losing my data
i don't have any backup what so ever, so is there no way possible to return my computer to an earlier pre-state?
is my only option to reinstall windows and reinstall all my programs again?

cheers
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#14
peterm

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The computer you want to fix and the computer you are on now are they both desktop computers.
Do you have the disks for the programs you have on the dud computer.
We can make the dud drive a slave drive in the working computer and take all your data off.
Then we either try to fix your dud drive with a repair or we clean install and reload the programs and copy your data back.
Cheers
Peterm
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#15
bui_skillz

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computer i wish to fix: desktop
computer i am on now: laptop

i do have the disks for all the programs on the 'dud' computer
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