[Crustyoldbloke]

Please post the exact error message.

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Here they are:C/DOCUME~\Roy\LOCALS~1\TEMP\WER7bb4.dir00\iexplore.exe.mdmp and C/DOCUME~\Roy\LOCALS~1\TEMP\WER7bb4.dir00\appcompat.txt.

Thanks

[rogerio]

Here they are:C/DOCUME~\Roy\LOCALS~1\TEMP\WER7bb4.dir00\iexplore.exe.mdmp and C/DOCUME~\Roy\LOCALS~1\TEMP\WER7bb4.dir00\appcompat.txt.

Thanks

[rogerio]

Should be C: not C/

[rogerio]

It is getting a bit worse. When I click on a link like the one that was sent to my email to link to this page, I couldn't load and the computer locked up. It is still doing it. It is C:\ and the rest.

Thank you.

[Crustyoldbloke]

Are there no other words with the error?

Go to Start>Run>type in %temp% hit Enter and delete the content of all the temp folders shown (only the content, not the folder). A couple of files may be in memory and will not therefore delete, this is normal.

Next, click on START > RUN > type in cleanmgr and hit ENTER

You will see a window asking you to choose your harddrive (most likely C: Drive)

Click it and Windows will now scan the drive and show you the results

Make sure the following are checked:Downloaded Program Files
Temporary Internet Files and
Recycle Bin
Compress Old Files (if you want more disk space)
Click OK and Disk Cleanup will delete those files for you.

[rogerio]

I did it and it is still doing it. They are the same error reports.

Thanks

[Crustyoldbloke]

I'm sorry, but you lost me on the last post.

Have you deleted all your %temp% files?

Are you saying that there isn't an error report, no other words than what you have posted already?

Is this "error" appearing as a window? When does it appear? Can you post a screen capture please?

[rogerio]

I dont' know how to do a screeen capture. I deleted all the temp material for each folder.

[rogerio]

I think I got it. I sent it as an attachment.

[rogerio]

I think I got it. I sent it as an attachment.

[Crustyoldbloke]

How to provide a screen capture of the error

Select the window that you want to show us

Press the ALT key and the Print Screen (sometimes this key is labelled Prt Sc, or Prt Scr) simultaneously

Open Microsoft Paint (usually Start > All Programs > Accessories > Paint)

On the menu bar at the top, choose EDIT > PASTE

Save the file on the desktop by choosing FILE > SAVE AS

Click on the DESKTOP button on the left side of the dialog box, then in the FILE NAME box type: screen1, and under SAVE AS TYPE, choose JPEG

Click the SAVE button

Close Paint

To attach the file, click the ADD_REPLY button at the bottom of this thread. When the window opens, scroll below the message box to FILE ATTACHMENTS, click BROWSE, click the DESKTOP button, then choose SCREEN1, and then click the OPEN button.

Now click the ATTACH button, then click ADD_REPLY button

[rogerio]

Thanks again for your patience.

Attached Thumbnails

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[Crustyoldbloke]

Hello again

This is not malware.

This error message is caused by a software conflict. There is no one way of curing it as it covers a multitude. Here are some practical tips for clearing it.

Update Windows with any security patches available,

Please run System File Checker, to make sure all of your protected files are not corrupt. The scan will automatically replace any corrupt files that it finds.

Click Start
Select Run
At the prompt type sfc /scannow Please note that there is a single space between sfc and /scannow.

Typing this will start the programme, and a box should appear telling you how much longer the process should take.

Sometimes the scan will prompt you for your Windows XP disc upon starting the scan. if this happens please make sure that you can view protected files:My Computer
Tools
Folder Options
View
"Uncheck" Hide protected operating system files.
Then rerun the scan.

Once the scan is complete:

Check your Windows Updates! After using the File Protection Service, you might need to reapply some updates.

Please reboot, and let me know if anything has changed.

Also, please rehide the protected files:My Computer
Tools
Folder Options
View
"Check" Hide protected operating system files.

If the problem still exists, try unplugging your modem and uninstalling Norton, rebooting and then reinstalling it.

Uninstall any P2P programmes you may have.

[rogerio]

It is asking for the CD and I have done what you told me.

[Crustyoldbloke]

Is that a problem?