I spoke with several people at their company through their on line help system, as well as using their "ticket" program, before I was told to contact their refund department, which I did immediately after. I also tried calling a phone number to their refund department, which was given to me by one of their employees, but no one answered.
I have retained copies of all of the correspondence with this company for safe keeping and do intend to report them to the Better Business Bureau. I had also notified my bank of this issue when it first came to my attention. I would like to find an area on the Internet where I can file a complaint against them in hopes of getting my money back.
I am sure I did not have to go through this entire scenario to get my point across, but it feels good to get it off my chest. I am at my witt's end with this company, and hope that someone here can help me with this dilemma. I am on a fixed income, and with the holidays right around the corner, the return of this money would certainly be a blessing.
Does anyone have any suggestions, a place or person I can contact who could possibly help me with this matter?