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I can't install a printer....


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#1
amadeh_baash

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Hi.

I did something stupid recently, I downloaded one of those registry cleaners, and I think it cleaned a little more than just the registry. After uninstallation and applying the old registry with the backup .reg file, I have one remaining problem, I can't seem to print. I had a printer installed before and now I don't, and it won't let me add a printer, all it says is "Operation could not be completed. The printer spool service is not running." I googled the problem and came across a few things, but they didn't really help (or maybe I'm bad at following directions :blink: ). Is there anyone that can kindly help me? I really need this printer for my university work.

Thanks!! :whistling:

p.s. also, when I stick in the CD associated with the printer, nothing happens. When I double click on the CD drive, nothing happens. But I just used the CD a month ago to install the printer.....
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#2
fleamailman

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I would suggest a system restore

runbox command
- press the buttons: winkey + r button
- paste this to slot: %systemroot%\system32\restore\rstrui.exe
- press: enter
- choose a date prior to the problem
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#3
amadeh_baash

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Thanks for responding. I've tried that before and just tried again, and it tells me it can't restore the system and no changes have been made.
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#4
fleamailman

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since system restore is out, what about repair with XPcd

http://www.geekstogo...ws-XP-t138.html
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#5
Kurenai

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I'm actually curious about something. Try this: Go to Start -> Run, and type in services.msc, hit enter. In the list of services, see if Print Spooler is listed. If not, then yeah, repair install of Windows. If it is, double click on it, click Start, then set Startup type to Automatic, hit Apply, hit OK, restart, and try to print.
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#6
amadeh_baash

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I tried the services.msc, but when I clicked start it brought up the following error:

Could not start the Print Spooler service on Local Computer.

Error 1068: The dependency service or group failed to start.


Should I do the XP CD (although my system's weird, it didn't come with a CD, a card came saying everything I needed was on my own computer)?

Thanks for your suggestions.

Edited by amadeh_baash, 12 November 2006 - 10:01 PM.

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#7
Kurenai

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Ouch, yeah, it sounds like the service is corrupt. A repair might do it, and from the sound of it, you would have to do what's called a Non-destructive system restore from the computer itself. Before anything that drastic, though, try posting this in the Windows XP forum, and see if anyone has any ideas about fixing the service. There may just be a quick and easy fix that we don't know about (I'm more of a format and reinstall when something goes wrong person, myself).
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#8
amadeh_baash

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OK thank you very much!
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