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Fast computer suddenly Freezes - 100% CPU useage

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David Regal

David Regal

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My computer was working fine and fast, then, with no programs being added, started being unable to surf in Internet Explorer (100% CPU usage), and unable to play video using Media Player or Real Player. Microsoft Calander also froze up. I must have restared the computer a hundred times in the past three days trying to fix the bug. I used Spybot, Ad Aware, Microsoft Anti Spyware, Bug Dr Pro, Norton Anti Virus, - always leaving me with the same problem. I am online using Firefox at the moment. Oddly, since Explorer is still my default browser, if I link while in Firefox, Explorer will open perfectly and work speedily. I used System Restore and the problem persisted. Then I disabled System Restore and tried other fixes as recommended on another site. They didn't work and I and lost my System Restore points. I ran Hijack This and will post the Analyzer results below. Please help if you can:

================================================== ==================
Log was analyzed using KRC HijackThis Analyzer - Updated on 3/2/05
Get updates at http://www.greyknigh...ad.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 6:55:28 PM, on 3/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Microsoft Money\System\reminder.exe
C:\Program Files\Spamihilator\spamihilator.exe
C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE
C:\Program Files\MSWorks\Calendar\WKCALREM.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netscape.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netscape.com/
O2 - BHO: (no name) - {3CA93051-EF12-739A-D357-105505AE7C6B} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [Spamihilator] "C:\Program Files\Spamihilator\spamihilator.exe"
O4 - Startup: Microsoft Greetings Reminders.lnk = C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\OSA.EXE
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternati.../00/alttiff.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {80B38492-FB56-4B0E-ABDD-8B14EB05F9A7} - http://www.directxtr.../mstts_mary.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.googl...gleActivate.cab
O16 - DPF: {975390A5-CD67-4C07-8F00-934D23824E0F} - http://www.directxtr...d/mstts_sam.cab
O16 - DPF: {D4BC3B10-F024-4EF7-A62C-A298A11B51B5} - http://www.directxtr.../mstts_mike.cab
O16 - DPF: {E4DFABBD-F5F6-11D3-8421-0080C6F79C42} (SpeechControl Class) - http://www.directxtr...peechplugin.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalci...illama/ampx.cab
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Tmesbs32 (Tmesbs) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe" /Service (file missing)
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

End of KRC HijackThis Analyzer Log.
================================================== ==================

Thanks for looking at my problem.
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David Regal

David Regal

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Regarding the above problem...

I re-installed Real Player and made it my default - ALL the problems with Explorer and other programs VANISHED.

I re-started the computer and every problem CAME BACK.
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It would also help to find out which process is sucking up CPU time.

You can find this in task manager sorted by CPU time. I have found this helpful when tracking down performance issues that are not spyware / malware related.

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David Regal

David Regal

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My problem causes a multitude of programs to mysteriously max out the CPU...Internet Explorer can do it, or Real Player, or Media Player. None have done this in the past, naturally.

The problem is not hardware - it is some internal setting made during start-up.

When I reloaded Real Player, ALL problems VANISHED. So I set a system rsetore point.

I re-started the computer - ALL problems CAME BACK.

I went back to the "safe" restore point - all problems were there, even though they were absent when I saved the restore point.

ODD FACT - If I launch Internet Explorer by using the icon, I freeze the computer. If, however, I go online via Firefox and click a link - an Explorer window will open (it is still my default) and I'll be able to surf fast and easily in Explorer.
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