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Website won't load/Outlook Express won't work


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#1
law2grace

law2grace

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Three days ago I stopped being able to load the webpage that had been my homepage. I changed my homepage to a different website and that one loads fine. I cannot access this one particular website as either my homepage or after I've opened my homepage and enter that website address. I have cleared all my internet files - cookies, temporary files, cache, etc. I have made sure that the website is not being blocked by my firewall or AV program. I use Rising Firewall and AVG. My husband can load the website on his computer, so I know that the website is OK.

I'm also unable to send/receive e-mail through Outlook Express. I can get my e-mail via webmail, but not through OE. My cable provider says that is probably an issue of blocked ports. I have double-checked my firewall and AV software - even when they are disabled, I cannot get e-mail through Outlook Express. I have restarted my cable modem and router and my computer. I have run Housecall and no infections/malware show up.

Any help on "unblocking" ports and getting this one particular website (www.crosswalk.com) to load would be much appreciated. Thanks in advance.
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#2
Retired Tech

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Which firewall is installed
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#3
happyrock

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make sure you don't have 2 firewalls working...be sure windows firewall is off
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#4
law2grace

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Thanks, guys, for your responses. It turns out that my router had a conflict with our cable modem - not an uncommon problem with the particular brand of router and our cable service. We replaced the router and have had no more problems.
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