[cathyst]

I have had Office 2000 installed on my machine for sometime now. For some reason, all of a sudden, I can not send emails out anymore. I am receiving fine, however, when I send something I can watch it leave the outbox and it is even in my sent folder. However, the recipients of my email are not receiving the messages. It doesn't matter who the service provider is, it is everyone. I tried to send them from one account in my home to another and this will not work either.

Any suggestions?

[Advertisements]

In Outlook, click tools, e-mail accounts, change or view and account, click change for an account, click test account settings.

Post any error it returns

[Retired Tech]

In Outlook, click tools, e-mail accounts, change or view and account, click change for an account, click test account settings.

Post any error it returns

[cathyst]

OK, I only have Accounts under my tools menu in Outlook. I don't see anything there that says change or view an account. Only Add, Remove, Properties, Import and Export are listed there. Am I looking in the wrong spot?

[Retired Tech]

If you click accounts, if it shows your e-mail accounts, click change for any of them, then it should show test account settings

[cathyst]

There is no change button. Only buttons there are Add, Remove, Properties, Import and Export.

[Retired Tech]

The options I have are:



Clicking e-mail accounts gives



Then



Clicking change gives



Where do your options start to differ

[cathyst]

Mine differ on your very first picture. I am running Office 2000, your screen shots appear to be office 2003.

[piper]

Outlook 2000: Click Tools menu, Accounts, highlight the account and choose Properties. This should get you to the screen(s) where you can confirm user name, email address, password, incoming and outgoing mail servers (for POP3 email). There may/should also be a button to test the settings you've entered.

[Retired Tech]

Can you run through setting up an account, only to get the option for testing the account setting, it should give an error so we can look it up

You could open Word, click help, click detect and repair, tick restore shortcuts

[cathyst]

OK, I ran the detect and repair, which I have done several times. Prior to posting on your site, I tried everything I know to try to fix this. I ran the detect and repair, I ran all office updates from Microsofts website, I even unintalled and reinstalled office. To no avail I still can not get my emails to send.

Anyway, I have attached a copy of screens shots for you to review. I still can not find a testing section on my account setup options. (Screens shots attached). I did run the detect and repair again and have attached those screens shots as well.

Thanks.

Attached Files

•  Outlook_Screens_Shots.doc   115.5KB   12 downloads

[piper]

If you're receiving, then it's not your user name or password. If you can't send, then it may be the outgoing mail server. Have you contacted your provider to confirm the outgoing mail server address?

[cathyst]

Yes, all my setting are correct. It is the weirdest thing. Everything comes in fine. When I send I can watch all mail leave my outbox and then I can see it in the sent folder. But the mail is never received. I have also logged on direct with Insight via the internet and I can send and receive without any problems. That is what has me so puzzled.

[Retired Tech]

Have you tried setting up a new e-mail account to see if it sends

Have you tired creating a new profile and then a new e-mail account to see if it sends

Have you got a webmail account you can use pop forwarding to collect with Outlook and see if it will send from this account

Yahoo have free webmail accounts