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Windows won't shutdown - sw: AcroRd32.exe application error


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#1
tomdrayson

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Hi, every time I try to shut down or restart, I get the following error:

sw: AcroRd32.exe - Application Error
The instruction at "0x24002d15" references memory at "0x24002d15". The memory could not be "read".

Click OK to terminate etc.

I get this even if I have not used Adobe Reader. I have the latest version, and I have tried uninstalling and reinstalling.

Has anyone else experienced this problem?

Thanks

Edited by tomdrayson, 20 November 2006 - 04:54 PM.

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#2
dsenette

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did you still get the same error when acrobat was completely uninstalled?
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#3
dsenette

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[quote name='http://www.appdeploy.com/packages/detail.asp?id=211']There is a conflict between Acrobat Reader 7.0 (including 7.01) and Office 2003 on Windows XP whereby there will be an application crash in AcroRd32.exe with on-screen error upon system shutdown or logoff. It does not matter if the user is an admin or not. We've been able to isolate the conflict between Acrobat Reader 7 and Office 2003 on XP down to a sub-component of one of the Office tools. By leaving out the "web debugging" portion of the "HTML Source Editing" tool, we can no longer reproduce the problem. Note this only happens if the Acrobat Reader is configured to open PDFs in-line as AcroRd32.exe hangs out in memory even after IE is closed.[/quote]
found this...which suggests a conflict with one of the office tools... i unfortunately have no clue what tool they're talking about
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#4
tomdrayson

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Hmmm neither do I. No the problem does not occur with Adobe Reader uninstalled. So all I need to do now is "leave out the web debugging portion of the HTML source editing tool".... Simple.

Edited by tomdrayson, 20 November 2006 - 04:54 PM.

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