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Hard Drive crashed after IE7 installation


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#1
amolmd

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Hi,
This may sound crazy but I want to know if this really is possible or so. My friend was running his Dell Inspiron 1300 (Celeron, XP Home, 40gb) & an icon for Microsoft update popped up so he simply clicked it for update. After installation, he found out that it had installed IE7 & was asking to shut down the machine & restart. So not immediately, but a few minutes later after finishing his pending work, he shut down the laptop. After restarting what he found was a black startup screen (which comes if Windows can't start properly) & gave safe mode options. We tried all three options but it doesn't help. Only thing happens after any of these options is it starts with Windows logo & gives up immediately with a blue screen saying 'Unmountable_boot_disk'. I already talked with Dell & they only said, that they wouldn't recommend IE7 & they are replacing the hard-disk as the laptop is still under warranty.
Now I want to know if this problem is because of IE7 or not? I heard a few problems with new IE but certainly not about hard disk crash. What's the case here?? Should I try to confront this with Microsoft????
Are there any similar experiences?? He is junior researcher & has lost important data from his work. So few worries. Any help or suggestions appreciated. Thanks.
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#2
pip22

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Never heard of IE7 causing that kind of problem -- it's running fine on my PC. At least you're getting a new HD. When Windows is up and running again and provided Dell don't want the old drive back immediately (if at all) you could hook it up as a slave and you may well be able to 'lift' your data files from it in Windows Explorer. Windows might be able to read it if it's no longer the boot drive. Worth a try.

Edited by pip22, 23 November 2006 - 01:34 PM.

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#3
amolmd

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Thanks for the reply. How can I hook the old drive as a slave? I mean what do I need for that? even if it's detected, won't windows be asking to format it before using?? Thanks for helping.
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