[stu42]

Why is it that I can connect to the various BBC websites from other pc's but not from my own. I keep getting "page not available" and "server or DNS error" It can't be the site with a problem. I've read other online help which goes on about SSL settings but i've changed these and nothing happens. To be honest I don't really understand all the jargon held in these help sites so can someone explain to me what to do in dummy terms please.

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Hi, welcome to this site
remember we are working blind so bare with us
to help others reply to your question
if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it


One of the causes is that sometimes a site that you want has by mistake been put into the list of baddies in a folder called hosts, but I will go slowly and tell more upon your reply to my above questions

Edited by fleamailman, 23 November 2006 - 05:08 PM.

[fleamailman]

Hi, welcome to this site
remember we are working blind so bare with us
to help others reply to your question
if you haven't mentioned it yet:
- what model of computer
- what os, XPpro or home
- how old is it


One of the causes is that sometimes a site that you want has by mistake been put into the list of baddies in a folder called hosts, but I will go slowly and tell more upon your reply to my above questions

Edited by fleamailman, 23 November 2006 - 05:08 PM.

[stu42]

My Computer is a Compaq Presario

Using Windows XP Home and is about 3 months old

Edited by stu42, 24 November 2006 - 12:25 PM.

[fleamailman]

OK, your list of baddies, though there could well be another reason why this is happening to you, is in a file called hosts



runbox command
- press keyboard buttons: winkey + r
- paste this in slot: %homedrive%\windows\system32\drivers\etc\hosts
- press: enter
('open this with' window appears)
- choose: notepad
(notepad file opens)


you will then see a list, and, if on that list there is the site you want, just delete the line that you find it on for exampel if google.com is blocked it will read "127.0.0.1 localhost google.com" being the line to delete


depending on your AV you many have no blocked entries or hundreds

Edited by fleamailman, 24 November 2006 - 02:59 PM.

[stu42]

BBC is not on that list, any more ideas?

[guyonphone]

hello,

bbc.com is not a secure homepage, at least not the front page so ssl problems would not effect it,
see if you can ping the bbc, to see if you can connect to it.
click on start > run type "cmd" and hit ok
at the command prompt type "ping www.bbc.com"
hit enter
do you get 4 replies, or 4 request time out?

Edited by guyonphone, 25 November 2006 - 05:30 AM.

[stu42]

I get 3 replies of "destination host unreachable"

[guyonphone]

can you reach other websites like www.hbo.com, do a ping to google. do you get 4 replies? (i ask this because you might be using a diffrent computer to talk on these forums)
what was the 4th response? Destination host unrechable means in part that your computer cannot get to the webpage, because it just cant reach it. this is diffrent than say because the dns server is not working. basically it means that you either have no internet connection, theres a firewall blocking the website or there is some other network problem. we can narrow it down but i need more info.

Edited by guyonphone, 25 November 2006 - 06:44 AM.

[stu42]

sorry my mistake, get 4 replies of "destination unreachable"
get 4 pings for google
cannot connect to www.hbo.com

What does it all mean?????

[guyonphone]

do this
go to start > run type "cmd" hit ok
at the command prompt type "tracert www.bbc.com" and then copy and paste the info into the forum, you can x out your ip address if you want. i need to see the hops.

to copy information from a dos shell you must first enable quick edit mode.

in your start bar right click on the command prompt and choose properties.
in the new window that pops up check "quick edit" then hit ok
put a radial dot next to "save propertes for future windows with same title" and hit ok
now in the command prompt you can left click and drag over a selected area, highlighted areas will turn white.
to copy do a single right click in the highlited area you have selected.
go to where you want to paste (in this case the forums and do a control+v) to paste

a proper trace route to www.bbc.com should look similar to this example, but you will see diffrent server names:
C:\Documents and Settings\Administrator>tracert www.bbc.com

Tracing route to www.bbc.com [212.58.240.110]
over a maximum of 30 hops:

1 26 ms 18 ms 3 ms 192.168.1.1
2 8 ms 13 ms 9 ms 10.154.0.1
3 10 ms 13 ms 8 ms elcnsysc02-gex0814.sd.sd.cox.net [68.6.10.146]
4 21 ms 8 ms 11 ms fed1dsrj01-get0600.rd.sd.cox.net [68.6.8.2]
5 17 ms 13 ms 12 ms so-0-1-0.gar1.SanDiego1.Level3.net [63.214.191.4
5]
6 31 ms 26 ms 47 ms ge-7-0-0.mp2.SanDiego1.Level3.net [4.68.113.69]

7 158 ms 165 ms 149 ms ae-1-0.bbr2.London1.Level3.net [212.187.128.57]

8 146 ms 195 ms 204 ms ae-0-53.gar1.London1.Level3.net [4.68.116.75]
9 174 ms 175 ms 153 ms so-6-0.metro2-londencyh00.London1.Level3.net [21
2.113.3.26]
10 152 ms 170 ms 166 ms 195.50.116.246
11 278 ms 191 ms 223 ms pos7-2.rt1.thny.bbc.co.uk [212.58.255.182]
12 148 ms 145 ms 146 ms www10.thny.bbc.co.uk [212.58.240.110]

Trace complete.

Edited by guyonphone, 25 November 2006 - 06:55 AM.

[stu42]

C:\Documents and Settings\Compaq_Owner>tracert www.bbc.com

Tracing route to www.bbc.com [212.58.224.82]
over a maximum of 30 hops:

1 Destination host unreachable.

Trace complete.

C:\Documents and Settings\Compaq_Owner>

[guyonphone]

a few questions to narrow down the proglem:
1. do you know if you have any firewalls on this computer, such as norton internet security, or zone alarm?
2. Do you have any other programs that might interfere with you ability to connect to the internet such as speed enhancers?
3. do you have a router?
4.are you able to use this computer to go anywhere else, we know you cant go to hbo, that is odd. Is google the only place you can go?
5. Are you setup statically? i.e. did you manually setup your computers internet connetion by typing in the server addresses?

I would like for you to manually release and renew you ip address.

click on start > run type "cmd" click ok
at the command prompt type "ipconfig/release" hit enter. your ip address should go to all 0's
at the next prompt type "ipconfig/renew" and hit enter. Do you get an error? or does it just renew your ip?

Edited by guyonphone, 25 November 2006 - 03:28 PM.

[stu42]

I've got Norton Firewall,
No speed enhancers
Got a BT router
Can connect to most sites

Did what you said and IP address renewed ok

Still cannot connect to BBC!!

[guyonphone]

I think norton firewall is your problem. Disable it until "next reboot" and then try to go to bbc. you should be able to do it.

[stu42]

how do i turn firewall off?