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CAUSE
You may receive this error message when Windows attempts to use device drivers that are incompatible with Windows XP.
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RESOLUTION
To resolve this issue, verify that each device in your computer uses a driver that is compatible with Windows XP. To do so, follow these steps: 1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
3. For each device, use the following steps to verify that it is using a Windows XP-compatible driver.NOTE: To narrow down the search, begin with devices that have been disabled. A disabled device has its icon overlaid with a red X.
a. Double-click the device name to open the device Properties dialog box, and then click the Driver tab.
b. Examine the driver version. All Windows XP drivers should be version 5.1.2600 or later.
c. If you are not sure about the displayed version, examine the driver date. Drivers created before the year 2001 may not be compatible with Windows XP.
4. After you identify an outdated device driver that may be causing the problem, follow these steps to update the driver:a. Insert your Windows XP CD into the CD-ROM drive. If Setup starts automatically, quit it.
b. In the device Properties dialog box, click Update Driver to start the Hardware Update Wizard.
c. Click Install from a list or specific location (Advanced), and then click Next.
d. Click to select the Include this location in the search box, and then type your CD-ROM drive letter in the space below. For example, type D:.
e. Click Next.
f. Follow the on-screen instructions to finish updating the driver.
5. Restart your computer if prompted.
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