[Loyce]

While in PS CS2, I select Help and receive the following error: "ahc.exe. The instruction at "0x00864a4d" referenced memory at "0x01330b08" The memory could not be "written". Click OK to terminate the program. (ahc is the Adobe Help Center)

I typed the error in Google and I got a response from Adobe that stated ahc.exe was not installed. I followed the solutions and found that ahc.exe was indeed installed. The next thing I did was put the Adobe PS CS2 disc in to repair the program. As soon as the repair came to a place where it was "installing to shared files", I got the same error. I tried to repair once again, and got to the same place and got the same error.

Then I tried uninstalling the program. When it got to the same place, (uninstalling to shared files), I got the error again. So I wasn't able to completely uninstall PS CS2, either.

I tried to reinstall the program, this time it allowed me to reinstall it, but when it got to the same place (installing to shared files), I got the error message again.

Photoshop works fine in all other respects.

A note to Adobe has produced no results. A search on the 'net, including microsoft.com seems to hint at the fact that this has to do with a security setting.

Does anyone have any ideas? I'm a freelance photographer and rely on Photoshop to do my job and I use the help files frequently. Please help.

Loyce

[Advertisements]

as an attempt....try uninstalling photoshop in safe mode...then reinstalling it....does it get past the spot where it was hanging up?

[dsenette]

as an attempt....try uninstalling photoshop in safe mode...then reinstalling it....does it get past the spot where it was hanging up?

[Loyce]

I'll give it a try and let you know how it goes.

Thanks,
Loyce

[Loyce]

I tried that and I couldn't uninstall or repair PS CS2 in Safe Mode. The system wouldn't let me. It said something like I can't perform that operation in safe mode.

[pyron81]

Hey loyce have you tried putting the original photoshop disk into the CD rom drive and repairing the original Photoshop files?

Edited by pyron81, 30 November 2006 - 03:20 PM.

[Loyce]

Oh yes, Patrick. I've tried repairing, uninstalling both through the uninstall on the disc, then through Add/Remove Programs in Win XP, I've also tried to install after the uninstall didn't finish.

I get the same error in the same place every time. It's just so frustrating.

Thanks for trying to help.

Loyce

[mpfeif101]

Try deleting the adobe help folder and then installing photoshop over the top of the current photoshop installation

[Loyce]

Thanks, I'll give it a go.

Loyce

[Loyce]

YEAH!!!!!!!!!!!!! That worked! You've save me so much grief. I can't thank you enough.

Thank you, thank you, thank you. You're the bomb.

Loyce

[mpfeif101]

Glad to have helped and welcome to GeeksToGo

- Matt

[alaski]

I have the problem with photoshop cs2 but with memory cannot be read, Would this solution help me too? I open new then when i click on open to My pictures to select a pictureI get Photoshop exe . Referneced memory at _____ cannot be read.
I did repair but that did not help.

Edited by alaski, 17 May 2007 - 02:41 PM.

[shukran]

while we are on the subject od AHC.exe....


this has been happening to me. i get the error code memory failure Loyce was talking about followed by dozons and dozons of other error windows. basically making havok of PS and ruining my file. i cant seem to replicate this error and im not opening the help file or anything.

[Sumitra]

Try deleting the adobe help folder and then installing photoshop over the top of the current photoshop installation

Thanks a lot for saving me too! I had exactly the same problem with the help center which is now finally solved - once and for all. Thank you again!!!