I have a Dell Dimension 5150, which I purchased in June. It has Windows XP Media Centre Edition installed, Version 2002 Service Pack 2. I have a CD/DVD ROM Drive (Drive D) and a CD/DVD RW Drive (Drive E). Also pre-installed on the computer is "Roxio Creator LE - Dell Edition."
Up until recently, I had no problems using Windows' own native burning capabilities, in wrting to a CD-RW disc (I haven't used a DVD RW yet). However, about two weeks ago I found that I could no longer write to (although I could read from) a CD-RW disc. When I put a CD RW disc into Drive E, no window would pop up, and I would have to go to Explorer to start the writing process. It would only go so far, up to the point where it asked me to put into the drive a CD-RW disc (even though there was one already in) and then it would go no further. Instead, it would keep asking me to put a CD-RW disc into the drive. I checked Device Manager, and it stated that the device was working properly and was enabled. However, it recognised the drive only as a CD/DVD ROM Drive. If I right clicked on the drive in My Computer, and went into the drive 'Properties', I would find:
(a) under the 'General' Tab, a reference to it being a CD Drive,
( under 'Auto Play' the box was checked for 'Prompt me each time to chose an action'
© under 'Hardware' it was stated to be a CD/DVD ROM Drive
(d) under 'DLA' it had the name of the Drive and DLA was not enabled (and never has been as far as I am aware)
(e) there was a Recording Tab with 'enable CD Recording on this Drive' checked .
Dell helped me to do a diagnostic self test, but no errors were found. They replaced the Phillips drive with an Optiarc DVD+RW ND-3570A but still the problem persists. I can burn to a disc in Drive E with Roxio without any problems, but I can't burn using the native Windows capability. The Dell Engineer said that it was an undetermined Registry problem, and that I should re-install Windows XP, which so far I have refused to do.
I uninstalled and reinstalled (after re-boot) the Optiarc drive through Device Manage, but still no luck. Then I checked the Registry Values of the "CD Burning Drive" in the Registry. and these are now set to '2' for the CD/DVD RW Drive (Drive E) and '3' for the CD/DVD ROM Drive (Drive D). The problem still persists.
I am told that I can clean the upper and lower filters in the Registry (whatever they are) to try and resolve the problem, but this may mean that I would have to re-install Roxio. I don't want to adopt this procedure, as Roxio was preinstalled, and I have no installation disc.
I should also say that my auto run for the CD/DVD ROM Drive (Drive D) has also stopped working, and I have to manually run a disc through Explorer now.