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Dump of physical memory and lsass.exe problems


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#1
david barcelona

david barcelona

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Hi. I am asking help from barcelona, spain. I run XP pro service pack2. From time to time and since I install more RAM, i have a blue screen with "beginning dump of physical memory" and the computer scrach. After 3 o 4 reboots, then it boots. Yesterday and for the first time, at boot, i had this message: " lsass.exe, computer will shut down in 60 seg". Since then and after a complete scan from Panda, this message does not appears anymore but the lsass.exe still run as a process and can not kill it (system process it says). I forgot to say as well that i can not restart Windows in Safe Mode. When i choose the safe mode, the screen displays:
multi(0)disk(0)rdisk(o)partition(1)\windows\system32\drivers\ AND LIST DRIVERS... Then, after a while, it goes back to the Grub OS chooser only permiting me to boot in Normal Mode. I have installed a Linux version ( as a matter of fact, i would like to erase the Linux partition and the Grub OS chooser but do not know how to do it).
Maybe someone can help me about this. Here is my hijackthis log and THANK A LOT FOR YOUR HELP.

Logfile of HijackThis v1.99.1
Scan saved at 13:28:23, on 29/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Conceptronic\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
C:\Program Files\Trust\AMI MOUSE 250SP WIRELESS OPTICAL\lwbwheel.exe
C:\Program Files\RAMpage\RAMpageH.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\APVXDWIN.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Program Files\Escritorio inalámbrico Labtec\MagicKey.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Conceptronic\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\All Users\Application Data\U3\U3Launcher\LaunchU3.exe
C:\Program Files\PNOTES\pnotes.exe
C:\PROGRA~1\CONCEP~1\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\SRVLOAD.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\WebProxy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\SYSTEM32\taskmgr.exe
E:\Freeware Utilitaire cracks\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.google.com
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Trust\AMI MOUSE 250SP WIRELESS OPTICAL\lwbwheel.exe
O4 - HKLM\..\Run: [RAMpage] "C:\Program Files\RAMpage\RAMpageH.exe" U=1 M=28 T=3 G=2 P="C:\Program Files\RAMpage\RAMpageConfig.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\Inicio.exe"
O4 - HKLM\..\Run: [TrustInstaller] f:\Setup.exe
O4 - HKLM\..\Run: [HandyFind Utility] C:\Program Files\HandyFind\HandyFind.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: Shortcut to pnotes.lnk = C:\Program Files\PNOTES\pnotes.exe
O4 - Global Startup: Acelerador de inicio de AutoCAD.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Activar Escritorio inalámbrico Labtec.lnk = ?
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: LaunchU3.exe.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
O16 - DPF: {45E83043-1F6F-4D22-A5E7-0138EA171B49} (FileSharingCtrl Class) - http://appdirectory....sharingctrl.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse....eX/FileXfer.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab47946.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} -
O16 - DPF: {CAFEEFAC-0014-0002-0007-ABCDEFFEDCBA} (Java Plug-in 1.4.2_07) -
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - http://www.symantec..../ActiveData.cab
O18 - Protocol: ebk - {1E411CE8-FE8B-4973-B8E0-6EA2CC3C6B06} - C:\WINDOWS\system32\ebkp.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: avldr - C:\WINDOWS\SYSTEM32\avldr.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bluetooth Service (btwdins) - Unknown owner - C:\Program Files\Conceptronic\Bluetooth Software\bin\btwdins.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
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#2
SRX660

SRX660

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There is a previous thread on the lsass.exe error.

http://www.geekstogo...tup-t12548.html

SRX660
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#3
david barcelona

david barcelona

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Thanks. After reading what you suggest, i can not see a soluction to mi problem. Why cant I boot on safe mode? Why do I have a blue screen at some startup (beginning dump of physical memory)? I have 2 accounts created: one is with Administrador access and the other one ( the one i use) has got as well administrador access. Is that a problem? Thanks for your reply. David
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