[chagen]

Hi all

This is my first post to these forums so be gentle with me

I have had my computer for almost 2 years and have always just plugged my digital camera into the USB port to download my photos. This has never been a problem until recently. When I now plug the camera in, Windows displays the connection dialog and says it is retrieving image information. It does this for about a minute when it times out and says that it could not connect with the camera.

Any ideas about this?

Charlotte

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Welcome to Geeks to GO, chagen.

This is probably a corruption of the camera software. You can try uninstalling the camera software thru add/remove programs and then reinstalling. Another thought here is for you to go thru Explore( right click "my computer", then click explore) and see if you can see the pictures in the camera while it is hooked up to the computer and turned on. If so then it is probably the camera software thats bad. The camera should be showing as another drive letter in explore( like a "E" or "F" drive with the cameras name).

SRX660

Edited by SRX660, 01 December 2006 - 04:51 AM.

[SRX660]

Welcome to Geeks to GO, chagen.

This is probably a corruption of the camera software. You can try uninstalling the camera software thru add/remove programs and then reinstalling. Another thought here is for you to go thru Explore( right click "my computer", then click explore) and see if you can see the pictures in the camera while it is hooked up to the computer and turned on. If so then it is probably the camera software thats bad. The camera should be showing as another drive letter in explore( like a "E" or "F" drive with the cameras name).

SRX660

Edited by SRX660, 01 December 2006 - 04:51 AM.

[chagen]

Thanks for your reply SRX660

I do see the camera in My Computer and attempting to open it gives the same result. I have previously tried to reinstall the software but only with the same result. I will certainly try again, I've got nothing to lose. I guess the next step would be to go to the Camera manufacturer's website and seek help there.

Thank you.

Charlotte

[SRX660]

If you cannot seem to fix the problem with the camera and you use a SD or MMC card in the camera i would suggest one of these as a fix for the problem. You treat it as a USB flash drive. Just dont delete the camera software that is on the SD card.

http://www.thetechge...ct.php?pid=8278

http://insidecompute...b20sdretom.html

I personally sell these to my customers because of how handy they are.

SXR660

[chagen]

Well thanks for your help, I was able to solve it by searching through the manufacturer's website. It is now displayed as a separate drive (E) while before it wasn't. Every time I switched it on before Windows would load the Scanner wizard. Now I can simply plug and play

Now to move on to the next issue, but that is a whole new topic!