[NYCGal]

Hi all! I am a totally ignorant to computers as is my daughter. Believe me so are the Geeks at Best Buy !!! Long story short. The computer was having issues of turning itself off and then not rebooting. Its under warranty with Best Buy(mistake) and during their first look they immediately said viruses and quoted a HUGE price to remove. My daughter took it to a local shop at a better quote and the woman told her the motherboard was going and showed her why;telling her that the computer could possibly have viruses but that she thought the motherboard was the issue. Back to Best Buy who again by hooking it up to a machine said everything is checking out so its viruses. My daughter explained the motherboard scenario and thats when they finally opened it to conclude it needed a motherboard. He asked if she wanted everything saved(for a price) because it would be wiped out. She said no and asked if it had viruses on it,would they be gone too and he said definitely. She picks it up after repair and a new guy boots it up in front of her and everything is there(was told he wouldn't be) and says ....no replacing the motherboard would not delete the viruses. AAAAAAHHHHHHHHHHHHHH who is right. What should she do? Thanks for any advice!

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If they replaced the motherboard with an EXACT same model (or one with a similar chipset), then Windows would not need to be reinstalled and, yes, the viruses would still be on the machine because nothing on the hard drive was changed, meaning all the data that was on it (programs, personal files, viruses and all) is still on it.

Fenor

Edited by Fenor, 02 December 2006 - 04:03 AM.

[Fenor]

If they replaced the motherboard with an EXACT same model (or one with a similar chipset), then Windows would not need to be reinstalled and, yes, the viruses would still be on the machine because nothing on the hard drive was changed, meaning all the data that was on it (programs, personal files, viruses and all) is still on it.

Fenor

Edited by Fenor, 02 December 2006 - 04:03 AM.

[Fenor]

As for removing the viruses:

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Fenor