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External Volume buttons

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I have a Compaq Presario R3000 laptop that has external volume buttons (lower, raise and mute). The problem is that when I press to lower the volume it does nothing and when I press the mute button, it raises the volume. The button for raising the volume works find. Can someone help me figure out what is wrong? Thank you.
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sounds like one of your buttons is not doing it's job. try cleaning the buttons somehow with a little bit of rubbing alcohol or something like that.
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