Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Don't have a clue to what virus I have

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 2 posts
Hi, i've been having a lot of trouble with my laptop that is the Windows XP edition. It was fine until a couple weeks ago when the computer started shutting down by itself. It could be because I was surfing the web and i also downloaded 5 songs. But the computer shut down a couple days later without showing any sign of previous malfunctioning. I was working on a paper and it suddenly restarted by itself. Soon I coudn't even log on without using safe mode because everytime i clicked to start windows normally it would return to the menu where i have to choose one of the options all over again: with the windows safe mode, safe mode with networking...etc. I've tried to use virus scan cd's on safe mode but it doesnt work cus i guess I can't run it on safe mode and i dont have a clue to what virus i have. all i know is that it keeps restarting and every now and then a screen pops up for a half a second saying that the computer is detected something. it disappears so fast i cant even read it. and when i turn it on, it automatically goes to the option menu. please help cus i'm so frustrated with this problem. thank you so much. oh and also i just found out the sound doesnt work for anything and i also tried playing music but the windows media player says that it "cannot play the file because there is problem with my sound device. There might not be a sound device installed on your computer. It might be in use by another program, or it might not be functioning properly. Maybe that is because i'm on safe mode? i don't know. thaks again.
  • 0





  • Retired Staff
  • 11,413 posts
Please Click here!, and follow the recommendations in the guide.

If you're still having trouble, We'll need you to use a free diagnostic tool, Hijack This. Follow the instructions in step five of this guide, and reply here with your log.

Most of what Hijack This lists lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP