[fledgling]

I am having problems with certain secure pages on the internet. I am able to access my insurance company on line and my list of all paid claims without a problem. However, when I try to access individual claims, I get blank pages. If I click any option on blank page such as "Log Off", I get the following message.





The only change I have made recently is to Java. I have updated to vers 1.5.0_10. Per Sun Microsystems, I deleted & reinstalled, did all their tests. Java is working ok. Sun says they can do nothing else.

I contacted my insurance company, and they say there is nothing wrong with their site; that it must be my system.

I have run NAV, Kapersky, Panda, Ewido (now AVG), tried system restore, chkdsk etc. Nothing helps.

I have no problems on any other sites to date.

Any suggestions?

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Were you able to view those same pages before you updated Java?

[piper]

Were you able to view those same pages before you updated Java?

[fledgling]

Yes, I was.

An update to my problem: This site has the same problem on my other PC that has java version .9.
It also cannot be accessed by a computer at my wife's office but I don't have her version of Java. SO maybe it isn't Java.

[piper]

That pretty much rules out the problem on your end. You'll have to get back in touch with your insurance company, explain to them that you have the problem on 3 different computers running different software, and give them the error message. They'll have to get it to their webmaster to correct.

[fledgling]

I resent the request to the insurance company but I have a feeling they are going to again disavow any problem.

Thanks.

[fledgling]

I can access everything on their site except individual paid claims. Their initial answer to me was that "They have no suggestions. Their site works for them and no changes were made security or otherwise." I have resubmitted a request to them, but I am not holding my breath for a quick resolution, if any.

Thanks