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win 2000 continually reboots and reboots and reboots


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#1
Migee

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My sister in-law was having a problem with aol she tried to reenstall aol then finnaly the computer started to reboot on its own. it will not respond to the keyboard upon reboot nor will it boot to disk. she has files on it from school so any help will be appreciated. :whistling:
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#2
piper

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What is the operating system on that machine? Is the computer branded or custom? If branded, which?
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#3
ultimateslacker2

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Hello Migee


Can she boot into Windows at all?
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#4
Migee

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rarely, when it does it reboots asap. it is win 2000, home made. it has been working ok till now.
Thanks
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#5
piper

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Can you boot into safe mode? To get to the boot menu, press F8 when the Windows splash screen appears. If you can get into safe mode, run System File Checker. See this MS article for more information: http://support.microsoft.com/kb/222471. Click Start, Run, and type in "SFC /scannow" (without the quote marks). Have your Windows CD available.

Which antivirus software do you have installed? Are the definitions updated and do you scan regularly? If you can boot into safe mode, run a full scan. If anything shows up, post to the Malware Forum. Start with this link: http://www.geekstogo..._Log-t2852.html.
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#6
ultimateslacker2

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Maybe its a software corruption.
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#7
Migee

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hi all, the computer will not respond to anything it just keeps rebooting.
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#8
piper

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Let's try the Windows Recovery Console to recover possible bad sectors.

Put the Windows CD in the cd-rom drive and shut the machine OFF. Power the machine back on and watch the screen for the prompt "Press any key to boot from cd"...press the spacebar once.

This should take you to a "Welcome to Setup" screen...Press R to load Recovery Console"

On the next screen, select your operating system by typing the number to the left of it. In most cases, this will be 1. C:\WINDOWS...so type 1.

If you are prompted to type a password, leave it blank and press "Enter".

This should take you to a command prompt...C:\WINDOWS>

Type chkdsk /r and press "Enter". Note the space before /r. You may be told the volume is in use and asked if you want to schedule this to run on the next boot...type Y and press "Enter". This should start the chkdsk operation.

If the machine doesn't reboot automatically, but returns to command prompt, type exit and press "Enter". The machine should reboot...do not press a key to boot to cd...let it boot to the HDD.

This will be a very long check and may appear to start over a few times...this is normal, let it finish. 60 to 90 minutes for this check is not unusual. It should then automatically boot to Windows.
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#9
Migee

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Thanks I'll give it a try.
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