Andy,
In Advance...
Thank you. This is driving me insane.
where to begin????
My Father is the original Grumpy Old Man (forgive me Dad) and has a marque message across
his puter saying not to touch. Long story short My brother set both puters up with Norton system
works and a seperate norton firewall and reconfigured security settings but did not set them up
with user accounts. This made playing Spades impossible for the Grumpy old man who got
grumpier and dumped the firewall. His complaints were:
1) mouse sticking, not being able to control it and feeling like he was fighting for control of it.
2) He plays yahoo spades and was having problems with having to restart the computer to just
be able to change rooms.
3) Tons of Pop ups
Then the Grumpie Old Mans world came crashing down when.....
4) Yahoo spades wouldnt load up
I was then allowed to fix his computer. (Thanks alot )
where I went to windows update ( via the internet, not startup ) and found that he needed a few
updates. This is where all [bleep] broke loose.
Options are set to automatically download and install updates but they hadnt been installing.
Same with Norton. Norton was showing liveupdate being expired, and it wasnt.
After I posted here I tried to clean up his puter while waiting for a reply and all I can say is
oooooops!
when I downloaded the updates
this file:
An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x75CAE748
Function=[Unknown.]
Library=c:\windows\system32\jscript.dll
NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.
Current Java thread:
at sun.awt.windows.WToolkit.eventLoop(Native Method)
at sun.awt.windows.WToolkit.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7C900000 - 0x7C9B0000 C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F4000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F57000 C:\WINDOWS\system32\GDI32.dll
0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778D0000 C:\WINDOWS\system32\SHDOCVW.dll
0x77A80000 - 0x77B14000 C:\WINDOWS\system32\CRYPT32.dll
0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll
0x754D0000 - 0x75550000 C:\WINDOWS\system32\CRYPTUI.dll
0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll
0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771AC000 C:\WINDOWS\system32\OLEAUT32.dll
0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
0x5B860000 - 0x5B8B4000 C:\WINDOWS\system32\NETAPI32.dll
0x771B0000 - 0x77259000 C:\WINDOWS\system32\WININET.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
0x773D0000 - 0x774D3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x7C9C0000 - 0x7D1D5000 C:\WINDOWS\system32\SHELL32.dll
0x5D090000 - 0x5D12A000 C:\WINDOWS\system32\comctl32.dll
0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\uxtheme.dll
0x75F80000 - 0x7607D000 C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINDOWS\system32\browselc.dll
0x77B40000 - 0x77B62000 C:\WINDOWS\system32\appHelp.dll
0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
0x7E1E0000 - 0x7E282000 C:\WINDOWS\system32\urlmon.dll
0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
0x77A20000 - 0x77A74000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661D000 C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll
0x10000000 - 0x1000C000 C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
0x6A1F0000 - 0x6A212000 C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
0x7C3A0000 - 0x7C41B000 C:\WINDOWS\system32\MSVCP71.dll
0x7C340000 - 0x7C396000 C:\WINDOWS\system32\MSVCR71.dll
0x75E90000 - 0x75F40000 C:\WINDOWS\system32\SXS.DLL
0x01650000 - 0x016D8000 C:\WINDOWS\system32\shdoclc.dll
0x016E0000 - 0x019A5000 C:\WINDOWS\system32\xpsp2res.dll
0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\mlang.dll
0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\wsock32.dll
0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll
0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.DLL
0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll
0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll
0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll
0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
0x5CD70000 - 0x5CD77000 C:\WINDOWS\system32\serwvdrv.dll
0x5B0A0000 - 0x5B0A7000 C:\WINDOWS\system32\umdmxfrm.dll
0x77C70000 - 0x77C93000 C:\WINDOWS\system32\msv1_0.dll
0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
0x745E0000 - 0x748A6000 C:\WINDOWS\system32\msi.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll
0x769C0000 - 0x76A73000 C:\WINDOWS\system32\USERENV.dll
0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
0x76FC0000 - 0x76FC6000 C:\WINDOWS\system32\rasadhlp.dll
0x7DC30000 - 0x7DF21000 C:\WINDOWS\system32\mshtml.dll
0x019F0000 - 0x01A17000 C:\WINDOWS\system32\msls31.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL
0x02650000 - 0x0267A000 C:\WINDOWS\system32\msimtf.dll
0x02680000 - 0x026CB000 C:\WINDOWS\system32\MSCTF.dll
0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.DLL
0x75C50000 - 0x75CBE000 c:\windows\system32\jscript.dll
0x66E50000 - 0x66E90000 C:\WINDOWS\system32\iepeers.dll
0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
0x73300000 - 0x73367000 c:\windows\system32\vbscript.dll
0x73DD0000 - 0x73ECE000 c:\windows\system32\MFC42.DLL
0x30000000 - 0x302DE000 C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx
0x763B0000 - 0x763F9000 C:\WINDOWS\system32\comdlg32.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\system32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\system32\msacm32.drv
0x77BE0000 - 0x77BF5000 C:\WINDOWS\system32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\system32\midimap.dll
0x66880000 - 0x6688C000 C:\WINDOWS\system32\ImgUtil.dll
0x5E310000 - 0x5E31C000 C:\WINDOWS\system32\pngfilt.dll
0x76200000 - 0x76271000 C:\WINDOWS\system32\mshtmled.dll
0x6BDD0000 - 0x6BE06000 C:\WINDOWS\system32\dxtrans.dll
0x76B20000 - 0x76B31000 C:\WINDOWS\system32\ATL.DLL
0x6D430000 - 0x6D43A000 C:\WINDOWS\system32\ddrawex.dll
0x73760000 - 0x737A9000 C:\WINDOWS\system32\DDRAW.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\system32\DCIMAN32.dll
0x6BE10000 - 0x6BE6A000 C:\WINDOWS\system32\dxtmsft.dll
0x767F0000 - 0x76817000 C:\WINDOWS\system32\schannel.dll
0x0FFD0000 - 0x0FFF8000 C:\WINDOWS\system32\rsaenh.dll
0x68100000 - 0x68124000 C:\WINDOWS\system32\dssenh.dll
0x6D460000 - 0x6D470000 C:\Program Files\Java\j2re1.4.2_06\bin\npjpi142_06.dll
0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\OLEPRO32.DLL
0x6D330000 - 0x6D348000 C:\Program Files\Java\j2re1.4.2_06\bin\jpiexp32.dll
0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
0x6D3A0000 - 0x6D3B8000 C:\Program Files\Java\j2re1.4.2_06\bin\jpishare.dll
0x08000000 - 0x08139000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\client\jvm.dll
0x054E0000 - 0x054E7000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\hpi.dll
0x05AB0000 - 0x05ABE000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\verify.dll
0x05AC0000 - 0x05AD9000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\java.dll
0x05AE0000 - 0x05AED000 C:\PROGRA~1\Java\J2RE14~2.2_0\bin\zip.dll
0x06600000 - 0x06712000 C:\Program Files\Java\j2re1.4.2_06\bin\awt.dll
0x06720000 - 0x06771000 C:\Program Files\Java\j2re1.4.2_06\bin\fontmanager.dll
0x73940000 - 0x73A10000 C:\WINDOWS\system32\D3DIM700.DLL
0x6D310000 - 0x6D324000 C:\Program Files\Java\j2re1.4.2_06\bin\jpicom32.dll
0x6D480000 - 0x6D49D000 C:\Program Files\Java\j2re1.4.2_06\bin\RegUtils.dll
0x06F90000 - 0x06FCE000 C:\WINDOWS\system32\xpsp3res.dll
0x073F0000 - 0x073FF000 C:\Program Files\Java\j2re1.4.2_06\bin\net.dll
0x74980000 - 0x74A8E000 C:\WINDOWS\system32\msxml3.dll
0x07640000 - 0x07662000 C:\Program Files\Java\j2re1.4.2_06\bin\dcpr.dll
0x71D40000 - 0x71D5C000 C:\WINDOWS\system32\actxprxy.dll
0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll
Heap at VM Abort:
Heap
def new generation total 1152K, used 449K [0x10010000, 0x10150000, 0x10770000)
eden space 1024K, 39% used [0x10010000, 0x100743b8, 0x10110000)
from space 128K, 38% used [0x10130000, 0x1013c440, 0x10150000)
to space 128K, 0% used [0x10110000, 0x10110000, 0x10130000)
tenured generation total 14124K, used 9464K [0x10770000, 0x1153b000, 0x16010000)
the space 14124K, 67% used [0x10770000, 0x110ae128, 0x110ae200, 0x1153b000)
compacting perm gen total 5632K, used 5556K [0x16010000, 0x16590000, 0x1a010000)
the space 5632K, 98% used [0x16010000, 0x1657d2b0, 0x1657d400, 0x16590000)
Local Time = Sun Nov 19 07:34:55 2006
Elapsed Time = 142
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot Client VM (1.4.2_06-b03 mixed mode)
#
was dumped on his desktop.
I couldnt get back to microsoft site. Kept getting the could not connect to the internet page and
yet I was on the internet.
Windows defender was running from the recycle bin.
Got a message from windows update from there too.
I disconected from the internet and just started looking through files. I swear I didnt change
anything
I shut down and when I turned the puter on again half the programs where in the recycle bin.
They wernt running from there though
ie7 included
I have error logs in lots of places now.
Are you sure you want to help me still?
Miserey
Edited by Miserey, 12 December 2006 - 05:59 PM.