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computer freezing


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#1
G3NERAL

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i was told to place in here after finding no malware

here is my HJT log

Edit: Attach HJT log

Attached Files


Edited by wannabe1, 13 December 2006 - 05:38 PM.

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#2
wannabe1

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Hi G3NERAL...

Can you describe this problem in a little more depth? Does it occur when you are doing certain things on the machine? After a certain length of time? Using a particular program?

The more information we have on the problem, the easier it will be to help you.

wannabe1
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#3
G3NERAL

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well it freezes when it says "Windows is Now Restarting" so then i have to hold in the power button to shut down and also when i am running Frostwire 4.13.1.2
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#4
ultimateslacker2

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So you hang on the shutdown?
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#5
G3NERAL

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yess i hang on the shutdown
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#6
ultimateslacker2

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G3NERAL,

How about any other programs

How many programs are running on start up?
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#7
G3NERAL

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Norton Anti-Virus
FrostWire
Aol Instant Messenger
Skype
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#8
ultimateslacker2

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I have a feeling Norton Antivirus is causing this.
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#9
G3NERAL

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How would i go about removing norton becuase i have had trouble removing it in the past and we own a subscription to norton
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#10
ultimateslacker2

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Well if you have a subscription with Norton, keep it...

We'll find another way around this.

Try this
click start
click run
type "msconfig" (without quotes)

And go to the Start Up Tab

Uncheck the unneccesary programs ( like AIM,frostwire,etc)

If you are unsure of a program, check back and I or someone else will assist you.
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#11
G3NERAL

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i ahve completed the task and i will restart my computer in a little while because i am editing my website
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#12
ultimateslacker2

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Take your time. Hopefully you didnt disable anything important.. I wouldnt worry because you'll still get into windows anyway
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#13
ultimateslacker2

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Also, do you have any USB devices installed? Having them plugged in can cause a conflict with shutdown.
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#14
G3NERAL

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YIELD22

thank you very much the tasks you told me to do helped with the freezing, if i freeze anymore i will post a reply on this form
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#15
ultimateslacker2

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Ok. Great, but we need to find the cause of the problem a little further.

Since you do not freeze anymore.. were gonna haft to keep checking start up programs to see which one keeps freezing.

Click start
click run
type "msconfig"
Go back to start up and check one tab each time and reboot.

run your programs and see if you freeze.. if you not keep doing the same thing intill you freeze.
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