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#1
mes181

mes181

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Here is what is going on...

My laptop is having problems and won't power on. In order to back up my files before sending it in, I went and purchased a 2.5" USB 2.0 Hard Drive Enclosure Kit, so I could back up my files.

The problem I am encountering now, is that the documents I want to back up on the laptop hard drive are protected. When I try to access them, I get the message user does not have access privilagies, because the user account under which they were stored was password protected. I know my password, but it doesn't give me a chance to enter it anywhere...

How can I get around this problem?
Any help would be tremendous...

Thanks,
Mark

Edited by mes181, 14 December 2006 - 06:15 PM.

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#2
piper

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Look at these two MS articles about changing permissions:
On a domain: http://support.microsoft.com/kb/308418
Not on a domain: http://support.microsoft.com/kb/308419
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#3
piper

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My apologies - both of those article assume the computer is on a domain.

Is your computer on a domain, by chance?
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#4
mes181

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I followed both links, and I still can not find the tab that says security....? How can I be missing it? The hard drive I am trying to access is NFTS, by the way...

Thanks for your help...
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#5
piper

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Right - then that means those articles don't apply to you, as they're for computers on a domain. I'm still looking...
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#6
mes181

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For the life of me I can not find a security tab. I can assure you I am not an idiot. I do know that the hard drive I am trying to access these files on is formated NTFS. The options given when right clicking on anything on the hard drive are:

General, Sharing, or custimized, on the folders.

I just want to get my old pictures and word documents off of the hard drive... how could this be so hard?

Thanks again for all your help...

-Mark
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#7
mes181

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Ok, thanks, I thought my first reply didn't go through...

I had gotten files off an old hard drive before, but I never use to use passwork\d protected profiles... mabye that was a mistake...?
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#8
mes181

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Is there any chance that starting the computer in safe mode would do any good?

I know that has worked in some instances from what I have read online... but the file is protected from the hard drive itself (the non-operating system of windows), not the windows operating system currently on the computer that I am using right now...

Just a thought...
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#9
piper

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I just found the Security tab solution. With Windows XP (not on a domain), do this to make the Security tab visible:

Open My Computer
Tools menu
Folder Options
View tab
Advanced Settings list, scroll to the bottom and uncheck User Simple File Sharing

Now, when you right click a folder, choose Sharing and Security, you should see a Security tab. Follow the instructions from the MS article in post #2.
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#10
mes181

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I followed your instructions...

At the bottom of the list, I couldn't find the option to uncheck User Simple File Sharing....

It was not listed... I am sure it wasn't there... Is that possible.

I also tried going into safe mode. In safe mode it did show the security tab. I tried enabiling full access to those files, but it still said access denied...

Can you think of anything else I can try?

I have been on hold for close to 2 hours, trying to talk to microsoft tech support... and I doubt they can help, but it's worth a shot...

Let me know if you can come up with anything else.

Thanks for your help...

-Mark
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#11
piper

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What is the last item in your Advanced Settings list? See the attached as a reference, to be sure you were in the right place.

Edited by LindaGail, 14 December 2006 - 08:24 PM.

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#12
mes181

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The last option is "Show pop up description for folder and desktop items"
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#13
mes181

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Yah, it is not there? Crazy... how do you make a copy of the image and paste it? That's pretty cool...

By the way, I really appreciate your help... I have been on hold for microsoft tech support for over 3 hours...
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#14
piper

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To take a screen shot, use the Print Screen button. Just pressing the Print Screen button takes an image of the entire screen, Alt-Print Screen takes just the active window. The image is placed on the clipboard. You can then paste it into just about any program. I pasted it into Paint.

Good luck with Microsoft. If I come across something else, I'll post it.
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#15
piper

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Are you logged in with a user account in the Administrator group?
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