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Oddest internet glitch of all times!


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#1
Suzins

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I’d like to share the most frustrating computer experience I’ve ever had in the hopes that someone has an answer. I’m willing to give my firstborn child (although she’s 25 and may not agree) to anyone with a solution. 

I have been accessing our local paper online for over a year. (www.delmarvanow.com) Suddenly a couple of weeks ago I no longer could view the site. Just this site, no other site I routinely visit, nor any new site I’ve since been to.

I spoke with the webmaster of the paper, and while very helpful, he was as confused as I as to the problem. We agree that if there was an issue with my IP address (in other words if the IP number was linked to spammers or something) that my emails would be refused at their end as well, and they go through just fine.

I have Verizon DSL and having spoken to them, well, I’m sure you can understand how unhelpful they were. Their solution was a new modem, even though my modem accesses the rest of the world just fine.

Here is what I have done to this point:

Despite not having made any changes to any settings prior to this problem, I used System Restore to go back to the day before I last had access.

I cannot access the site with my desktop nor my laptop. I even pulled a computer out of the back of a closet, and could not get on this site with a system totally out of the loop at the time of the issue.

I have Windows XP on all computers. I have Norton antivirus on two, and McAfee on one.

I tried to access the site with three browsers: Firefox, IE, and Netscape. I then downloaded Opera and had no success with that either.

I have checked other Verizon DSL customers I know and the site is accessible to them.

I have done a release/renew on my IP address over and over again, although it always comes back to the same.

I have cleaned my cache on all browsers, deleted histories, deleted cookies and with file search and registry edit I have removed all mention of delmarvanow.

I have deleted and reinstalled my browsers.
I have tried typing the IP of the site (159.54.226.69) into the browser to no avail.
I disabled the firewall in Windows and the firewall in the antivirus programs. I have allowed cookies and popups.

The error message I get when I try to access the site is:

The connection has timed out
The server at 159.54.226.69 is taking too long to respond.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

I finally got a freebie AOL disk and installed that and CAN access the site. However, the AOL software is using my broadband DSL to connect. I can change it to a dial-up and it will also let me connect to the paper. As well if I do dial up I can access the paper via my own browsers.

However I do not want to pay AOL $30 a month over and above my DSL fee just to read the paper online…so I desperately want an answer.

THANKS!
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#2
Johanna

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Well, three students were forced to urinate in a bottle in their classroom, and a street sweeper mysteriously caught on fire. Hang tight- some help will be coming along soon.
Johanna
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#3
andrewmonk

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I hope this helps with your web problem.

Try another method, which does not center in the area of software, web, dial-up etc.

Why not use www.webcrawler.com?

Search for the name of your paper, see if it will see it will appear.

Search for a site, that has a link to your local paper.

Type in a search for a lst of all the online newspapers in the U.S.

Search for a site called the Internet Public Library.
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#4
dsenette

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not that i have an answer....it seems that neither your computer nor your modem is the issue being that you were able to connect via aol. this suggests something funky with verizon or at least the connection they're pushing you through...

there is a possibility that the path they're pushing you through on the internet has a router that's misconfigured or down...though in theory that should clear up rellatively quickly

there's always the possibility that your ip address is somehow banned on the site (not likely at all) even if your mail does go through....because the mail comes from a mail server...not your computer..

it's extremely odd that you can connect via AOL but not with verizon...maybe another call to verizon with the new info that AOL works but verizon doesn't would light a fire under their butts?
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#5
dsenette

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hmmm an odd thing that may be unrelated

i just tried for poops and giggles to do a tracert on www.delmarvanow.com (tracert = trace route)...i get 5 hops down the line then it's unreachable...but i CAN get to the site

can anyone else who comes across this thread do a tracert on www.delmarvanow.com or the site's ip (159.54.226.69)?

suzins can you?

to do a tracert
press start > run > type "CMD" (without the quotes) > once at the command prompt type "tracert www.delmarvanow.com" (without quotes) and press enter....report back what happens
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#6
dsenette

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here are my results for comparison
U:\>ping www.delmarvanow.com

Pinging vh10069.moc.gbahn.net [159.54.226.69] with 32 bytes of data:

Reply from 12.118.132.62: Destination net unreachable.
Reply from 12.118.132.62: Destination net unreachable.
Reply from 12.118.132.62: Destination net unreachable.
Reply from 12.118.132.62: Destination net unreachable.

Ping statistics for 159.54.226.69:
	Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
	Minimum = 0ms, Maximum = 0ms, Average = 0ms

U:\>tracert www.delmarvanow.com

Tracing route to vh10069.moc.gbahn.net [159.54.226.69]
over a maximum of 30 hops:

  1	 1 ms	 1 ms	 1 ms  12.150.120.49
  2	 9 ms	 9 ms	 9 ms  12.126.25.29
  3	30 ms	30 ms	30 ms  gbr2-a30s2.attga.ip.att.net [12.127.2.154]
  4	31 ms	30 ms	31 ms  tbr2-cl17.wswdc.ip.att.net [12.122.10.69]
  5	29 ms	28 ms	28 ms  gar1-p360.abnva.ip.att.net [12.123.8.45]
  6  12.118.132.62  reports: Destination net unreachable.

Trace complete.
it seems like the entire network is claiming to be unreachable...but..i can get to the site?
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#7
jester620

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dsenette
I get identical results with ping www.delmarvanow.com

however, when I tracert www.delmarvanow.com, I hop 11 times before getting destination unreachable.

I can get to www.delmarvanow.com via browser.
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#8
silverbeard

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Just a thought here, with Norton on two PCs and McAfee on the other try booting into Safe mode with network.

Start /Run /open=msconfig. Select the Boot.ini tab. Click on "Safe Boot" then "Network" next to it, then click OK and restart the PC.

Once in safe mode check your ability to surf to the desired site. If you can then you should start looking at the privacy settings in your security suites.
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#9
Suzins

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Hi again
ALL good suggestions and I tried them all to no avail... at the end is the result of my tracert (as you can see I was willing to give it EVERY chance)

Safe mode also did not produce the ability to get on their site.

This whole thing seems impossible. Just yesterday the webmaster of the paper and I were again trying to figure it out. They assure me MY IP is not a problem on their end as far as security. If I can take my laptop to another location and have success then it surely cannot be MY settings. And if AOL uses my broadband to connect then isn't it using the same IP ?

I'm the sort of person who just can't stand to be thwarted, I believe everything can be solved. But I'll be darned if this one hasn't gotten me stymied.

Tracing route to vh10069.moc.gbahn.net [159.54.226.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
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#10
Johanna

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Tracert gives me 13 hops and destination is unreachable, I cannot ping the site at all, but I can access the site through my browser. At least you know it's not just you, Suzins!
Johanna
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#11
SuperSam

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dsenette
I get identical results with ping www.delmarvanow.com

however, when I tracert www.delmarvanow.com, I hop 11 times before getting destination unreachable.

I can get to www.delmarvanow.com via browser.


Each hop is to a different server, the amount of hops to each server will vary where you are in comparison to your destination - dsnette having different results is likely to yours as he is probably on a different ISP and in a different location. You may also notice the servers it hopped to were different.

D:\Documents and Settings\Sam>tracert www.delmarvanow.com

Tracing route to vh10069.moc.gbahn.net [159.54.226.69]
over a maximum of 30 hops:

1 * * * Request timed out.
2 24 ms 1 ms 3 ms l1.ar02.gs1.dsl.pipex.net [62.241.161.244]
3 <1 ms 15 ms 4294967295 ms ge-0-1-0-0.cr01.gs1.dsl.pipex.net [62.241.
161.106]
4 <1 ms <1 ms 12 ms ae0-0.cr02.gs1.dsl.pipex.net [62.241.161.210]
5 <1 ms 14 ms <1 ms pc9.cr05.tn5.bb.pipex.net [62.72.137.13]
6 13 ms 13 ms 18 ms 503.ge-1-3-0.mpr1.lhr2.uk.above.net [209.249.203
.137]
7 118 ms * 86 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
8 72 ms 87 ms 72 ms so-6-0-0.mpr1.iad1.us.above.net [64.125.28.126]

9 216.200.64.13.available.above.net [216.200.64.13] reports: Destination net
unreachable.

Trace complete.


My guess is that the server at the opposite end is blocking pings =\...

Edited by SuperSam, 16 December 2006 - 09:59 AM.

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#12
Suzins

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Okay... on this same line I did tracert on two local tv station web sites which of course I have no problem viewing with my browser. The first three hops are the same for both which reference verizon. Does this make it a verizon dsl problem going out or an acceptance problem for verizon dsl going in to delmarvanow???

If it's verizon I'm screwed! They have about as much technical common sense as my cat...no...they have less. If it's not something easily recognized in a handbook they are lost.

Below find the tracert for the two sites I referenced above:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Susan >tracert www.wboc.com

Tracing route to www.wboc.com [64.14.56.90]
over a maximum of 30 hops:

1 28 ms 27 ms 27 ms 10.31.1.1
2 28 ms 28 ms 28 ms so-1-1-0-0.CORE-RTR1.SAL.verizon-gni.net [130.81.12.37]
3 38 ms 37 ms 37 ms so-1-3-3-0.BB-RTR1.RES.verizon-gni.net [130.81.18.72]
4 36 ms 36 ms 37 ms so-6-0-0-0.ASH-PEER-RTR2.verizon-gni.net [130.81.17.177]
5 36 ms 37 ms 36 ms 0.so-7-0-0.XL2.IAD8.ALTER.NET [152.63.36.205]
6 * 39 ms 38 ms 0.so-4-2-0.XT2.DCA5.ALTER.NET [152.63.40.42]
7 38 ms 37 ms 37 ms 0.so-7-0-0.BR1.DCA5.ALTER.NET [152.63.43.177]
8 39 ms 39 ms 38 ms cpr1-pos-6-2.VirginiaEquinix.savvis.net [208.173
.10.137]
9 40 ms 40 ms 39 ms bcs1-so-3-1-0.Washington.savvis.net [208.173.10.
202]
10 44 ms 44 ms 43 ms ahr1-pos-10-0.Weehawkennj2.savvis.net [206.24.23
8.230]
11 44 ms 43 ms 44 ms csr12-ve242.Weehawkennj2.savvis.net [216.35.65.1
62]
12 44 ms 43 ms 44 ms 64.14.59.206
13 43 ms 47 ms 44 ms 64.14.56.90

Trace complete.

C:\Documents and Settings\Susan>tracert www.wmdt.com

Tracing route to popmail.wmdt.com [65.196.89.163]
over a maximum of 30 hops:

1 28 ms 27 ms 27 ms 10.31.1.1
2 28 ms 27 ms 27 ms so-1-1-0-0.CORE-RTR1.SAL.verizon-gni.net [130.81.12.37]
3 37 ms 38 ms 37 ms so-1-3-3-0.BB-RTR1.RES.verizon-gni.net [130.81.18.72]
4 37 ms 38 ms 36 ms so-6-0-0-0.ASH-PEER-RTR2.verizon-gni.net [130.81.17.177]
5 36 ms 36 ms 37 ms 0.so-7-0-0.XL2.IAD8.ALTER.NET [152.63.36.205]
6 40 ms 39 ms 39 ms 0.so-3-0-0.CL2.BWI1.ALTER.NET [152.63.33.121]
7 40 ms 39 ms 39 ms 188.ATM7-0.GW3.BWI1.ALTER.NET [152.63.39.33]
8 56 ms 47 ms 47 ms sby-01-t1-uunet.netrends.com [65.196.89.1]
9 47 ms 46 ms 46 ms gw-sby-01.netrends.com [65.196.89.2]
10 48 ms 47 ms 48 ms popmail.wmdt.com [65.196.89.163]

Trace complete.

C:\Documents and Settings\Susan>
(I edited out your last name- might want to change this on your comp, too, for privacy reasons, because you never know where the comp name is going to show up, like email headers etc~ Johanna)
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#13
RjBass

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This is a very intresting thread.

I can't wait to see who it comes out.
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#14
mpfeif101

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See if you can to go the site through https://proxify.com/ or another similar free online cgi proxy. That should work and should serve as a stopgap so you can get to the site while we figure out what's wrong (and don't have to pay the additional aol charges).

Because you can't access the site on multiple computers, I'm starting to think it's a Verizon problem or as dsenette said, your ip is banned on the site.
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#15
Suzins

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mpfeif101

I'd never heard of a cgi proxy... but it did allow me to go to the site. Thank you for teaching me a new trick!

So...since I can access it via this method... what does that tell me?

As I've said I've spoken to the site's webmaster and he's baffled as well, and also trying to get to the bottom of this. We've discussed that all indications point to them 'banning me' but he's not finding any issues there. I suppose it is possible that he actually doesn't know how to determine this.

Monday when he returns I am emailing him the results of the tracert and the news of the cgi proxy allowing me into their hallowed halls so he can add this to his part of the puzzle.

This has to be a one in a million problem...precisely my kind of luck... then again my fortune cookie at the Chinese restaurant last week was empty....

Thanks all of you so far for all your suggestions!!!!!
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