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Computer functions lock up, then can't do anything but a hard shut


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#1
sawyer77

sawyer77

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I wasn't sure which forum this is most appropriate for so I went to the most active one sorry.

For some reason when I use the volume buttons on my Laptop (the mute, and +/- thing) they don't work. When I press them certain things on my Laptop lock up. I can move the pointer but cannot click on anything. Also the only buttons I can use on the keyboard are ctrl+alt+delete.

The task manager does pop up but do to the inability to use keyboard or click and I can't do anything about it. The computer is NOT frozen I just lose the ability to use the functions described.

A friend of mine said he thinks it might have something to do with uncessary tablet PC drivers being activated by the volume buttons, but didn't know where to begin when it came to solving this issue. Also I have tried plugging in a USB mouse to no avail.

Thank you for any help, I'm new to these forums my name is Aaron I hope someone has an answer.
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#2
fleamailman

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hi, and welcome to geekstogo
remember we are working blind so bare with us
if you have not answered it already
- what model laptop
- which os XP home or XP pro
- how old is it


to topic then, depending on the make of laptop the secondary functions keys differ, and this might be the root of the problem, have you been on the maker's web site to see they can help, also when you bought the laptop did it come with a manual, sorry I cannot help more but I would try those first
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#3
sawyer77

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Hi sorry for not writing more about the issue. It's a compaq V6000 custom built running windows XP home. It's not a fluke either it's definately some weird function key issue.

I ordered this same model laptop a couple months ago and this problem happened. But they shipped me a model without Brightview by accident, so I was shipped a new one.

After owning it about a month or so now it happened again. Both the website and the outsourced phone people were very unhelpful.

thank you for any help!
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