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Trying to fix friends laptop


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#1
Aaron84cs

Aaron84cs

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:tazz: hi, im trying to fix a friends computer... i ran spysweeper and mcafee antivirus in safe mode.... they both deleted many trojans, spyware, and a couple worms... but still this computer will not allow you to double click or run anything off the desktop it wont even open my computer... and dr watson shows up after you try to open something with the postmortem error.. ive work on this laptop all day i can cant seem to fix it.... any one help please
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#2
OldTimer

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Hi Aaron84cs. We need a HijackThis (HJT) log file to be able to analyze what is happening on your computer. If you do not have a copy of HijackThis or do not have the latest version (1.99.1) then download it from here: HijackThis_sfx.exe. Double-click on the file you just downloaded and click on the UnZip button to install the program.

Start HijackThis and click the Do a system scan and save a log button to perform a scan and create a log file. When the scan is complete, Notepad will open up with the log file in it. While in Notepad, press Ctrl-A to select all text and then Ctrl-C to copy the text to the clipboard.

POST the log in this thread using the Add Reply button. Click in the data-entry window and press Ctrl-V to paste the log into the window. Add any other comments which you believe might be helpful in our analysis. and click the Add Reply button.

I will review your log as quickly as I can.

If you cannot download HijackThis directly to the affected computer then download to a different computer and install it on the machine you downloaded it to. Copy the HijackThis.exe file to a floppy disk and bring it to the computer that you are having the problems with. Copy the HijackThis.exe file to the hard-drive and then go to Start>Run and type in c:\<directory you copied the exe file to>\hijackthis.exe. That should start the program and allow you to create a log file.

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

OT
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