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Windows Reinstall Problem...


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#1
chris_knows

chris_knows

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I just reinstalled the Windows on my sister's laptop, without deleting any files. I do this to my computer like once a month, where it just deletes the Windows and reinstalls it. Keeping all of my files. When I did it on my sister's computer, everything was fine, and the C:\ drive says that there's like 50 GB used space (Out of 75) (What it was before reformatting). Then, when I open the C drive and select all, right click and go to "Properties", it says that there's only 7GB used. Her "Program Files" folder is still just like it was (Although obviously the programs don't work), but when I go to C:\Documents And Settings\ Her old account profile, it says "Access Denied. Can Not Access Folder"...She has administrator privileges.

I've got two questions:
1.) Are her files gone?
2.) Is it my fault/Is there a problem with her computer that should be looked at?


Thanks for any replies!!
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#2
wannabe1

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Hi chris_knows...

You'll need to Take Ownership of the files to recover them. This should be done from the Safe Mode Administrator account.

This is normal behavior when the files are located in an old user account and you are trying to open them from a new account.

wannabe1
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#3
chris_knows

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Hi chris_knows...

You'll need to Take Ownership of the files to recover them. This should be done from the Safe Mode Administrator account.

This is normal behavior when the files are located in an old user account and you are trying to open them from a new account.

wannabe1

Thank you so much!! That fixed it! :whistling:
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#4
wannabe1

wannabe1

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You're very welcome! :whistling:
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