I've got two questions:
1.) Are her files gone?
2.) Is it my fault/Is there a problem with her computer that should be looked at?
Thanks for any replies!!
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Thank you so much!! That fixed it!
You'll need to Take Ownership of the files to recover them. This should be done from the Safe Mode Administrator account.
This is normal behavior when the files are located in an old user account and you are trying to open them from a new account.
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