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#1
misscoco

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When I'm online I get these error messages and my internet closes I need to know how to fix this.

Thanx
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#2
Retired Tech

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What are the error messages please
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#3
misscoco

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All it is is this little window that pops up and says Internet Explorer has encountered a problem. The it sends an error report and then closes and it is happening every time on the internet.
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#4
Retired Tech

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Click start then control panel, click network and internet, internet options

For IE 6 dlete files, include offline content, delete cookies, clear history

For IE7 click delete, delete all, include files stored by add ons

Click start, all programmes, accessories, system tools, to run disc clean up

Try the browser
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#5
Guest_rushin1nd_*

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the next time it says ..encountered needs to close .....on the bottom where it says click here for details

just click there then post the complete error here....epecially the type of dll .....that should show on the upper right of pop-up... theres a chance a dll has attached it self to your browser
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#6
DMME

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What web browser are you using? You may have an outdated web browser.
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#7
misscoco

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Ok so I did everything and I still have the same problem. Also here is what I could get from the error report

AppName:iexplore.exe Appver:7.0.5730.11 ModName:ntdll.dll
ModVer:5.1.2600.2180 Offset:00011e58
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#8
misscoco

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Any other suggestions?
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#9
Retired Tech

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Items in blue which are underlined are clickable to give more information about the process

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type sfc /scannow then press enter, you need the XP CD

Windows File Protection will show a blue onscreen progress bar, when the bar goes, reboot

If you do not have an XP CD you can borrow a same version as was originally installed XP CD, if you downloaded SP2 then you need an SP1 XP CD

Download and install Tune Up 2007 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this

Check the anti virus is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

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