User had an issue where as the Windows desktop should be appearing during boot up, it would blue screen out with a fatal exception 0D.
I had seen this happen two times in a row. First time we restarted the laptop, second time I hit the enter key to continue. I saw the desktop briefly and than got it with another blue screen exception 06.
Now, upon trying to restart, the system sits on the Gateway splash screen and I can read the message about hitting F2 for setup. Hitting F2 takes me no where and nothing else happens.
If I attempt to start up again and continue to tap the F2 key, the DOS writing shows up to the point where:
ATAPI Removable Drive
And once again I just sit here with nothing else happening on screen.
I tried putting a boot up disc and/or cd in the laptop with another reboot and get the same results.
Any idea on where to go next? At this point, Im not worried about recovering data. I just want to get this laptop up and running again.