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System information- Can't Collect Information


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#1
tricky0ff

tricky0ff

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The other day my boss asked me to check my computer to see if it has the requirements for the new version of Quickbooks. When I went to System Information to check, it tells me that it "Can't Collect Information- Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing."
I did a search on this and found a couple of sites (including Microsoft) that suggest that you check the services and make sure they are started and set to automatic, which I have done and the problem still has not been resolved.
But here is the kicker. When I click on View-System History, it tells me:
12/10/2006 5:11:39 PM REMOVED GATEWAY
12/10/2006 5:11:39 PM REMOVED Microsoft Windows XP Home Edition
12/10/2006 5:11:39 PM REMOVED 259888
12/10/2006 5:11:39 PM CHANGED System board
12/10/2006 5:11:39 PM CHANGED Motherboard resources
12/10/2006 5:11:39 PM CHANGED SoundMAX Integrated Digital Audio
12/10/2006 5:11:39 PM CHANGED Intel® 82845G/GL/GE/PE/GV Graphics Controller
12/10/2006 5:11:39 PM CHANGED Intel® 82802 Firmware Hub Device
12/10/2006 5:11:39 PM CHANGED PCI bus
12/10/2006 5:11:39 PM CHANGED Intel® 82845G/GL/GE/PE/GV Graphics Controller
12/10/2006 5:11:39 PM CHANGED System board
12/10/2006 5:11:39 PM CHANGED System board
... And on and on it goes. Everything was either CHANGED or REMOVED at the exact same time.
This was a Sunday evening when nobody was in the office (at least I wasn't). So why would all this stuff be removed?
Now, I did have some problems right after this as you can see by my post:

http://www.geekstogo...er-t141682.html

But now I am wondering if my problems were because of this instead. Or if this problem is connected to the Office 2007 trial.
Also, I keep getting this popup message:

"ctfmon.exr- Bad Image
The application or DLL C:\WINNT\system32\MSUTB.dll is not a valid Windows image. Please check this against your installation diskette."

I don't know if this is connected to the problems either. When I did the System File Checker that was suggested by dsenette, it fixed the big problems but it apparently did not fix MSUTB.dll.
Does anyone have any suggestions?
Thanks
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#2
Guest_rushin1nd_*

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well it could be your dll cache is not working correctly or is in proper functioning order

try this

Put in your XP disc. Go to START>RUN. Type COMMAND in the Run box. At the prompt type
SFC /SCANNOW. Windows will fix your dll cache. Tip: the progress bar is beneath the command window.

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#3
tricky0ff

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If you read my first post, you will see that I did the SFC/ SCANNOW already and it fixed my major problems (Quickbooks not opening and such) but these problems are still happening.
But just for good measure, I did the SFC again, as you suggested and it did not solve my problem.
Thanks anyway.
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#4
The Skeptic

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Try to download the missing dll from here. As for the computer's specifications: download Everst home edition from here. Run it and you will have all the details you need.
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#5
Guest_rushin1nd_*

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ok i did not check what you did in office site

go to my computer>>open it>>right click on c:drive>>select properties>>click tools tab >>check now>>make sure both boxes are check and click start
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