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keyboard problem


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#1
bazzala

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my keyboard on the laptop has stopped working suddenly.

using on screen keyboard at the mo.

can anyone help?
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#2
Slikkie

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Check if the drivers are correctly installed or if they are enabled.
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#3
Slikkie

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EDIT: Double Post

Edited by Slikkie, 28 December 2006 - 07:31 AM.

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#4
bazzala

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thanks.

i think they are, how do i check?
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#5
piper

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What make/model is your laptop? How old is it? Running XP? Home or Pro?

To check the drivers as Slikkie suggested, look in the Device Manager (right click My Computer, Properties, Hardware, Device Manager). You'll see a list of all the components for your computer. If the keyboard is having trouble with it's driver, you'll see it listed with a yellow ? or red x on it.

If possible, plug in an external keyboard to confirm whether the problem exists with an external versus the onboard keyboard.
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#6
bazzala

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it is a Tiny laptop , model 8355, amd athlon 64.

under device mgr, keyoard there is no yellow or red asterix.

i will try it with an external keyboard asa i can borrow one and let u know.
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#7
Slikkie

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Have you installed any new software/hardware before the problem occured? It may be that the drivers for a certain piece of hardware are colliding with the one of the laptop keyboard.

Slikkie :whistling:
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#8
bazzala

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i have recently intalled itunes, and ppmate. could these be the problem?
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#9
Slikkie

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I doubt if software can stop a keyboard from working. I will search for possible solutions and let you know as soon as I can. Until then, hang in there. :blink:

Slikkie :whistling:

Edited by Slikkie, 01 January 2007 - 12:38 PM.

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#10
piper

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Have you tested with an external keyboard yet? This will tell us if the on-board keyboard has a problem or if it's the kb controller.
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#11
bazzala

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I've finally managed to get hold of an external usb keyboard - it works fine on the laptop!
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#12
piper

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Well. The controller if good, the keyboard (or connector) is not.

If your laptop is under warranty, call technical.

If not, you could check on replacing the keyboard, but I've found out of warranty laptop repair and replacement can be cost prohibitive. If you want to go that route, be sure to check in your area for parts dealers.
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#13
bazzala

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Hi,

Thanks for this. I've taken it into a local shop and he has repaired it for me - £30 - could have been worse!

Thanks again.
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#14
piper

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That's great!
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