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Windows keeps restaring if my modem is connected


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#1
conversewallet

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Hi

Im new here, and i really hope someone can help.

I have obviously been hit by a virus, and it has done some crazy things. First off all, my system restore goes back only to the moment i received the virus. Secondly my task manager 'has been disabled my an administrator' as it says (which i have fixed). Thirdly and that is the most important off all is that my computer restarts straight away if the modem is connected to my computer. Otherwise if the modem is out then its fine, once the modem is in it automatically restarts.

What can i do, please help me :whistling:

Thanks
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#2
ultimateslacker2

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Maybe we can get a BSOD and see what it is trying to tell you.

Right click my computer
go to properties
click the advanced tab
click the start up and recovery tab
uncheck "Automatically restart"
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#3
conversewallet

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Hello....

Now what ive got is once i connected the modem a blue screen appears saying:

a problem has been detected and windows has been shut down to prevent damage to your computer:

DRIVER_IRQL_NOT_LESS_OR_EQUAL

and then it continues to talk about safe mode and stuff.

I hope that helps

Thanks
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#4
ultimateslacker2

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Ok... this ones hard to pinpoint.

Be back in a little with some info.
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#5
titandawn

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Reinstalling should fix it. Reinstalling should fix everything, unless a password for the bios is somehow made by that virus. Otherwise you should be fine.

all you have to do is backup, and make a list programs to install after the xp reinstallation. that should help.
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#6
ultimateslacker2

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We do not wanna go there yet.

This is a driver issue.

oh conversewallet,

do you have the latest drivers for your modem?

What kind of modem is it?
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#7
xxx1

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hello and welcome, to g's2go.

if you are still having issues and suspect that it is malware related I would start with our malware forum and see if they can make sure you don't have any malware installed.

http://www.geekstogo..._Log-t2852.html

cheers...xxx1
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#8
conversewallet

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We do not wanna go there yet.

This is a driver issue.

oh conversewallet,

do you have the latest drivers for your modem?

What kind of modem is it?



Its a cable modem 1Mb Broadband. Yes i do have the drivers for it.
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#9
ultimateslacker2

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This could be a nasty infection.

Can you try "safe mode with networking"

IF you do not know how to get there,

reboot your machine
keep tapping F8 intill you get to a menu.
Choose that opition.
Than log on and go on the internet and see if you get the same error message.
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#10
conversewallet

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This could be a nasty infection.

Can you try "safe mode with networking"

IF you do not know how to get there,

reboot your machine
keep tapping F8 intill you get to a menu.
Choose that opition.
Than log on and go on the internet and see if you get the same error message.


Thanks but when i press F8 and it goes to Dos and it shows me a choice of options my keyboard stops working and im not able to scroll up or down, then it automatically opens 'last saved configuration' after the 30 seconds are over.

The keyboard freezing problem is also a big problem for me because even when i want to reinstall Win Xp the keyboard disfunctions on the boot menu, and therfore i cant boot from the CD.

I dont know what to do.
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#11
ultimateslacker2

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are you using a USB keyboard?
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#12
conversewallet

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are you using a USB keyboard?


Yes i am
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#13
ultimateslacker2

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Than I have found your problem.

USB keyboards are not onboard so the BIOS doesnt recongize them at first hand.

Try to get a PS/2 keyboard for the time being just to get through the installation.
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