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CD drive code 37


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#1
aberhillboy

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Hi

My CD drive has stopped working. (discovered when trying to load music on to my wifes I Pod)

I am getting the message error code 37. I have tried uninstalling and reinstalling but that has made no difference.

Tried to reload the original CD to reinstall but will not work (catch 22)

Does anyone know where/how I can reinstall the driver for this CD drive.

CD number hl-dt-st rw/dvd gcc-4480b.

Any help would be appreciated.

Aberhillboy.
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#2
Neil Jones

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Code 37 is a "Windows cannot initialize the device driver for this hardware" error.

The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

CD drives use standard Windows drivers, you don't need any special drivers.
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#3
Samm

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Hi there

Go to the Run command & type: devmgmt.msc (press enter)
This opens device manager. Look in the DVD/CD drive branch - you should be able to see your CD drive listed there.
Click once on the drive & delete it. Next click on the Action menu & select 'Scan for hardware changes'.
Device manager should find the drive & put it back in. Reboot the system.

Let me know what happens
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#4
aberhillboy

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Neil Jones
Samm

Hi Guys

Thank you for your prompt reply.

I have tried your fix, but it did not work.

When I went to devise manager my dvd/cd drive was listed there but had a yellow circle with an exclamation mark in the circle.

Deleted drive as per instructions, and scanned for hardware devises.

Message, found new hardware a problem occurred during installation devise may not work properly.

Still has yellow circle next listing.

Any other help would be much appreciated

regards

Aberhillboy.
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#5
wannabe1

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Hi aberhillboy...

Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1
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#6
Samm

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Thanks wannabe1, you just beat me to it!!
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#7
aberhillboy

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Neil
Samm

Hi Guys

I have followed your instructions.

Both Upper and Lower Filters are listed.

Lower Filter REG-MULTI-SZ Px help20Cdr4_xp

Upper Filter REG-MULTI_SZ pwd-2kCdraw2kGearAspiwdm

Hope this means something to you guys.

Once again many thanks for your help.

Aberhillboy
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#8
wannabe1

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Still pretty quick for an old guy... :whistling:

In Registry Editor, right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". A Save dialog window will open. In the File Name box, type filters, save the file to your desktop, and click the "Save" button.

Then right click on LowerFilters and choose "Delete"...accept the deletion. Do the same for UpperFilters. Close Registry Editor and any other open windows.

Reboot.

Any change?

Edited by wannabe1, 30 December 2006 - 01:44 PM.

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#9
aberhillboy

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Wannabe 1
Neil
Samm

Hi Guys

I have just tried Wannabe 1 fix. Worked ok. CD player now loading.

What do I do with the desktop file for filters?

Many thanks for your help.

Aberhillboy.
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#10
wannabe1

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You can delete the key I had you save.

Glad that sorted the problem! :whistling:
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