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All programs shutting down - Outlook, Internet Explorer, My Pictures -


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#16
kristiandcorey

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Never mind - it is working now! I will try all your suggestions and let you know what happens!

:whistling:

Also, I wanted to let you know I already have Firefox on my computer and it works just fine...

Edited by kristiandcorey, 09 January 2007 - 07:47 PM.

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#17
kristiandcorey

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I think that last step (sfc / scannow) did my computer in! I don't know if that is possible or not but I think something I did today erased a little too much info. The last thing I did on the computer was the sfc / scannow and when I restarted it, the Internet no longer had a connection. I called sbcglobal and they said I no longer had an IP address on my computer. He finally got the modem up and running with the correct IP address but the wireless Belkin doesn't work anymore, I had to bypass it to get the modem to work.

I don't know much about all this computer stuff, which is why I am asking you, the expert! I really appreciate all the help you have given me. Do you know of any other way I get things up and running again?

THANKS A BUNCH!
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#18
Crustyoldbloke

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Wow!

SFC is very safe, it is a Microsoft built in programme; a system file checker.

I can only suggest that you restore to an earlier date, prior to the crash.

System Restore

1. Restart your computer, and keep tapping F8 during the initial start-up until you get options, select Safe Mode with a Command Prompt then press enter.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

Look for the most recent system checkpoint created before the errors to restore from.

Also, reading that you already have Firefox and that it runs OK suggests that your problem lies with a corrupt MSIE. I personally do not use MSIE, only Firefox, but if you wish to use it, you'll have to effect a repair to it.

Microsoft Internet Explorer 6.0 Repair for Windows XP
  • From the Start menu, select Search, select All Files and Folders.
  • Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
  • Ensure that Search System Folders and Search Subfolders are also checked.
  • In the All or Part of the File Name box, type ie.inf
  • In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
  • Click the Search button.
  • In the search results pane, find the ie.inf file located in Windows\Inf folder.
  • Right click the ie.inf file and click Install on the context menu.
  • Reboot the computer when the file copy process is complete.
Renewing your IP address in WinXP, Win2000, or WinNT

Go to START > RUN > type in CMD > hit ENTER

At the prompt, type in cd\ > hit ENTER

At the prompt, type in ipconfig /release > hit ENTER

At the prompt, type in ipconfig /renew > hit ENTER

Wait for about 10 to15 seconds, after which you can close the window. Then, open your internet browser

NB. If you still do not have internet access, try restarting your computer and opening your internet browser again.
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#19
kristiandcorey

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I got the Internet back up by talking to the Internet provider and router company. I thought I would try that first and it seemed to work. So that problem seems to be solved.

I did the search for the ie.inf but it is asking me for the CD and I can't find it. I also can't find the CD for Outlook. Is there anyway to fix them without the CD's?
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#20
Crustyoldbloke

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Ahh! No CD. That makes it more of a challenge.

I suppose if you really want MSIE you could upgrade to the latest version 7.0.

As for Outlook repair (Outlook as opposed to Outlook Express) without that CD also, and presumably without any knowledge of exactly which file/s is/are corrupted is beyond my field of expertise and knowledge. I can only suggest that you post in the OFFICE forum. If you have Office XP installed, giving you Outlook, you could try downloading the latest updates: http://www.microsoft...;displaylang=EN

You could try one thing which has worked in the past, redownload SP2 and install it over what you already have.

You may get it from here: http://www.microsoft...;displaylang=en
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#21
kristiandcorey

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I downloaded the update ( http://www.microsoft...displaylang=EN) but when I tried to install it, I received an error message: Office Hotfix Installer encountered a problem. We are sorry for the inconvenience. Ahhh!

I will try to use the OFFICE forum. Thank you so much for all of your time and effort in trying to get my computer fixed. I greatly appreciate everything you have done for me. I hope that it wasn't too much of a pain and I hope you understand how truly grateful I am! :whistling:

I would like to know what to do with all the programs I downloaded. I would like to get rid of them if I no longer need them.

Thanks a million!

Take care,
Kristi
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#22
Crustyoldbloke

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Just a little bit more to do to prevent further infection.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.
2. Reboot.

3. Turn ON System Restore.On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
MOST IMPORTANT: You should update Windows and Internet Explorer to get all the latest Security Patches to protect your computer from the malware that is around on the internet.

I recommend going to the following link and update as recommended by Microsoft. This adds more security and extra features including a pop-up blocker for Internet Explorer. Microsoft Update

MVPS Hosts file This replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is the IP of your local computer.

SiteAdvisor download this plug-in for your browser and it will alert you of a known bad site for FREE.

Now that everything is fixed, I suggest that you consider getting these programmes to help keep the computer clean:

SPYWARE BLASTER - Blocks bad ActiveX items from installing on your computer.
WINDOWS DEFENDER - With daily updates and scans, this programme offers good security against malware.
AD-AWARE PERSONAL – A fine free malware detector and removal programme
SPYBOT S&D – Excellent free spyware detector and removal programme
GOOGLE TOOLBAR - Blocks many unwanted pop-ups in Internet Explorer.
FIREFOX - Safer alternative to the Internet Explorer web browser.
AVG ANTIVIRUS FREE EDITION - Free antivirus programme if you currently are not using one.
ZONEALARM - Free firewall programme if you currently are not using one (Windows XP has a built-in firewall).

Remember to update these frequently.

Please note that whilst there is nothing wrong in having more than one antispyware programme for “on demand” scanning, having two or more antivirus systems is not recommended as they may well cause conflicts and slowness.

You may also want to read "How did I get infected in the first place" to learn how to better secure your computer.

Be sure to keep your Windows, antispyware and antivirus updated. :whistling:

Of the applications downloaded, you should keep Ccleaner (use it daily), AVGas (free trial), TuneUp (free trial) also; all others can be deleted.

It just remains for me to wish you happy safe surfing; I hope you found my advice helpful.
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#23
Crustyoldbloke

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :whistling:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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