[madmax33333]

hi i keep getting the windows installer popping up saying preparing to install when i try and open internet exploser or incremail up how can i stop this and get back to normal thanks paul

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What program is it trying to install? Is that program valid?

I've seen similar problems after installing new software that integrated with other software (such as Paperport). I uninstalled the new software, ran a registry cleaner, and reinstalled. Try that first.

If you need a freeware registry cleaner, I recommend Easy Cleaner by ToniArts. You can download it here.

** Always use care when editing the registry. Be sure to back up the registry or set a system restore point before making any changes.

If that doesn't help, look at this Microsoft article 290301 for information on a Windows utilty that removes installer information.

After running the utility, reinstall the trouble software.

Hope this helps.

[piper]

What program is it trying to install? Is that program valid?

I've seen similar problems after installing new software that integrated with other software (such as Paperport). I uninstalled the new software, ran a registry cleaner, and reinstalled. Try that first.

If you need a freeware registry cleaner, I recommend Easy Cleaner by ToniArts. You can download it here.

** Always use care when editing the registry. Be sure to back up the registry or set a system restore point before making any changes.

If that doesn't help, look at this Microsoft article 290301 for information on a Windows utilty that removes installer information.

After running the utility, reinstall the trouble software.

Hope this helps.

[madmax33333]

hi thanks for reply im unsure of what program its trying to install just get a messege ever time a open explorer 7 or incredmail grey box middle of screen says windows installer preparing to install and a cancel button tried cancelling it dead slow or if you leave it the grey box goes away untill you try and load a different page etc or open a email ???? i feel like chucking laptop out of window

[piper]

Check the Event Viewer for events from MSInstaller. To get there, click Start, Control Panel, Administrative Tools, Event Viewer. You'll see three categories on the left: Application, Security, and System. The items under each category have a date and time stamp. Look for events that happened at the same time the installer box popped up. Especially from "source" MSInstaller". Browse those for clues to which program is trying to install. Or you can paste the errors in this thread. Once you have one of those events opened, there's a copy button to the right, just under the down arrow.

So basically, the installer box never really goes anywhere and never prompts for a CD to be inserted?

[dsenette]

so no one is banging their heads against a wall here...please wait till your topic in the malware forum ( http://www.geekstogo...s...=143936&hl= ) get's finished before continuing here....we don't need people working on this issue in different places....let the malware guys finish their side of the job and if they don't find a sollution...come back to this thread for more windows help..

[madmax33333]

ok sorry was not sure which board to put it on just got another messege now error code 2908

[madmax33333]

deleted all java and reinstalled still playing up

[madmax33333]

is the only way now to reinstall xp ????????????????

[madmax33333]

yes i did download a program ive tryed to uninstalling it and re-installing but it wont re-install it comes up with a 2908. and when i boot up my laptop i got office error at boot up at main screen it says this application must be installed to run please run setup from the location where you orignally installed the application? ive got a trial office 2003 thats expired and office 2000 which i tryed to repair in controll panel but not worked

[Fenor]

Please wait until AFTER you have been given a clean bill of health by the Malware Expert in your other thread before continuing with this this topic. It is pointless for us to try things that very well could be caused by some sort of malware on your machine.

Fenor

[madmax33333]

will do fenor lets hope someone pick the thread up soon or laptop is out of bedroom window

[matt.]

i have the same problem as u dude. if u want a quick and easy fix. just redownload what ever it wants u to install and select the directory is wanting.

like mine tried trying to install windows Journal Veiwer. so i unstaleld it. still happened then reinstalled it. then when it popped up i browsed for the file selcted and byebye it hasnt happened again.