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Errors upgrading Windows 2000 to XP


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#1
katarinavich

katarinavich

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Hello,

Thank you so much for your help - what would we all do without geekstogo?

Here is a report of the errors when I attempt to upgrade Windows 2000 to XP.

I don't know how to resolve these problems and need help. I have cleaned up the computer as advised before posting and included a hjt log.


********************************************************************

Windows XP Upgrade Compatibility

********************************************************************

Cisco System VPN 3000
=====================

Cisco System VPN 3000 has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact Cisco.

Cisco Web site: http://www.cisco.com



Replacement logon software
==========================

An application has replaced the Windows logon software on your computer, such as a biometric logon or smart card logon application. This program might no longer function after you upgrade, which might prevent you from logging on to your computer. After you upgrade, even if the program functions, some operating system features might not be available. It is recommended that you uninstall this software before continuing with the upgrade.

For more information about this driver, contact the device manufacturer or visit the manufacturer's Web site.

For a list of protocols supported by this version of Microsoft Windows, see the Microsoft Windows XP Compatibility List at http://www.microsoft...;sba=compatible.






Microsoft NETBEUI Protocol Driver
=================================

The currently installed driver for the NETBEUI Transport (TCP/IP) Protocol is not compatible with Microsoft Windows XP and will be uninstalled during the upgrade.

For more information about this driver, visit the manufacturer's Web site at http://www.microsoft.com. Web addresses can change, so you might be unable to connect to this Web site.

For a list of protocols supported by this version of Microsoft Windows, see the Microsoft Windows XP Compatibility List at http://www.microsoft...;sba=compatible.



Please do not post hijack this logs in any other forum than the malware forum as it will incourage others to do so as well. Your log has been removed and re-attached as a text file

Please let me know what other information might be helpful in resolving these problems. Thank you.
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#2
dsenette

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Cisco System VPN 3000
=====================

Cisco System VPN 3000 has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact Cisco.

Cisco Web site: http://www.cisco.com

this means that you currently have a cisco VPN client installed on your computer that isn't compatible with windows XP...you can either uninstall the VPN client and upgrade to a newer version...or you can ignore this...the software may still work...but it might cause issues when you run it


Replacement logon software
==========================

An application has replaced the Windows logon software on your computer, such as a biometric logon or smart card logon application. This program might no longer function after you upgrade, which might prevent you from logging on to your computer. After you upgrade, even if the program functions, some operating system features might not be available. It is recommended that you uninstall this software before continuing with the upgrade.

For more information about this driver, contact the device manufacturer or visit the manufacturer's Web site.

For a list of protocols supported by this version of Microsoft Windows, see the Microsoft Windows XP Compatibility List at http://www.microsoft...;sba=compatible.

this means that you've got some form of specialized logon software installed, as suggested this might be a biometric system (finger print scanner) or it might be some other software...if you know what this software is...uninstall it before upgrading

Microsoft NETBEUI Protocol Driver
=================================

The currently installed driver for the NETBEUI Transport (TCP/IP) Protocol is not compatible with Microsoft Windows XP and will be uninstalled during the upgrade.

For more information about this driver, visit the manufacturer's Web site at http://www.microsoft.com. Web addresses can change, so you might be unable to connect to this Web site.

For a list of protocols supported by this version of Microsoft Windows, see the Microsoft Windows XP Compatibility List at http://www.microsoft...;sba=compatible.

this is rellatively irrellevant...xp will uninstall this during the upgrade so you don't have to uninstall it yourself...then you can probably go to windows update to find a new version...or it may come with the XP driver for your network card..
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#3
katarinavich

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Thank you for your reply. When I try to uninstall VPN Client it gives me the error message "The Install Shield Engine (iKernel.exe) could not be launched. No such interface supported." How might I get around this to perform the uninstall? I think this is my only real issue blocking me from the upgrade. Thanks!
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#4
dsenette

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do you have the disk that the client was installed with?
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#5
katarinavich

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No I do not have a cd. Is there any other way to get rid of it?
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