[mrsnhsa]

For the past few days I will be in a site with a few other windows open but minimized and all of a sudden the window I am using and sometimes all of the others will just close on me. Also, some of my icons on my computer display have disappeared. I have no idea what is happening.
I recently downloaded a game from a site connected to iTunes and also Mozilla Firefox. I also updated my RealTime Player. Could this be a virus that I downloaded with them?
Please help me. Thank you in advance to anyone who responds.

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Hi mrsnhsa...

This does sound like something malware can do...let's see if it is.

Please go to the Malware Forum and follow the instructions found there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1

[wannabe1]

Hi mrsnhsa...

This does sound like something malware can do...let's see if it is.

Please go to the Malware Forum and follow the instructions found there.

That will give you several steps that will help you clean up 70 percent of all problems by yourself...then post a hijackthis log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. DO NOT REPLY TO OR BUMP YOUR OWN LOG. If it shows a reply it may be overlooked as one that is being worked on.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

wannabe1

[mrsnhsa]

Here is the copy of the Uninstall list notepad.

ABBYY FineReader 6.0 Sprint Plus
Ad-Aware SE Personal
Adobe Acrobat - Reader 6.0.2 Update
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 9
Adobe Reader 6.0.1
Adobe Shockwave Player
America Online (Choose which version to remove)
AOL Coach Version 1.0(Build:20040229.1 en)
AOL Connectivity Services
Apple Software Update
AVG Anti-Spyware 7.5
ccCommon
CleanUp!
ClearType Tuning Control Panel Applet
Conexant D850 56K V.9x DFVc Modem
Consumer Input Software (remove only)
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Photo AIO Printer 962
Dell Picture Studio v3.0
Dell Support 5.0.0 (630)
Digital Line Detect
EarthLink setup files
ebgcInfra
ebgcRes
ebgcSDK
Get High Speed Internet!
Google Toolbar for Firefox
Google Toolbar for Internet Explorer
H&R Block Tax Offer
Hijackthis 1.99.1
HijackThis 1.99.1
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Intel® Extreme Graphics 2 Driver
Intel® PRO Network Adapters and Drivers
Intel® PROSet for Wired Connections
Internet Explorer Default Page
Internet Worm Protection
iTunes
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Jasc Paint Shop Photo Album
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro 8 Dell Edition
Jasc Paint Shop Pro Studio, Dell Editon
Java 2 Runtime Environment, SE v1.4.2_03
Keynote Connector
Learn2 Player (Uninstall Only)
LiveUpdate 3.0 (Symantec Corporation)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Encarta Encyclopedia Standard 2004
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Picture It! Photo Premium 9
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Streets and Trips 2004
Microsoft Word 2002
Microsoft Works
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Modem Helper
Mozilla Firefox (1.5)
MSN
MSN Music Assistant
MSXML 4.0 SP2 (KB927978)
Musicmatch for Windows Media Player
Musicmatch® Jukebox
MySurvey Messenger
NAVShortcut
NetWaiting
NetZeroInstallers
NoAdware v4.0
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
OpenMG Secure Module 4.2.00
Panda ActiveScan
PhotoVideo Desktop
PowerDVD 5.3
Print to Fax
Qualxserve Service Agreement
QuickTime
RealArcade
RealPlayer
SBC Yahoo! Applications
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB926255)
Shockwave
ShoppersHotlineWired
SHWired Helper
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SonicStage 3.2
SPBBC
SUPERAntiSpyware Free Edition
Symantec
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Viewpoint Manager (Remove Only)
WebIQ Client Software
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Yahoo! Anti-Spy

I ran all the scans and did everything in the malware section as recommended. My computer is still not working properly. If I close a window by the "X" in the right hand corner then all open browser windows close. Also my desktop is still missing some icons.

Thank you in advance for your quick reply.

[mrsnhsa]

I went to the control panel - add/remove programs and removed them. I realize now that I should have gone back and read the first reply since it said to run Hijack this and it will remove them. Did I do something wrong by doing it my way? I don't want to run clean up until I receive a reply from you just in case.

[mrsnhsa]

Please bear with me, I am relatively new to having problems like this with my computer so I will probablky ask a lot of stupid question just to make sure I understand what I should and shouldn't do.
I went to run Cleanup and since it was the first time using it , it suggested that I run it in safe mode so I did. It came up with 9,656 items/bytes to delete. It said to reboot so I did but then thought I would write to you to check if I have to run it again before I install the item you mentioned.

[mrsnhsa]

I tried to download the filehippo/java but I am always confused when the box comes up I always run instead of save. When I did and then the next box came up with run in it and I chose that a small box came up with a red X saying
c/documents and settings\desktop\re-6-windows-i586.exe is not a valid Win 32 application. and an OK button so I clicked the ok and tried to install again this time using the save button. When I tried to run it again the same red X came up.
Also you wanted me to send a private message to you with the hijack log. I don't know how to use the private message section.

[Retired Tech]

From this link

http://www.thinkbroa.../speedtest.html

You should get a box with an x in the corner, if so, below the box is a get java link, click that

[mrsnhsa]

I am a bit confused per your previous pm message to me you wanted me to send the log to your pm, which I did but now you write you can only help me through the forum.

So here is the copy of the only Hijack log I ran

 HiJackThis_log.txt   11.88KB   231 downloads

Edit: Attached HJT Log

[Retired Tech]

Who asked for the log to be PM'd to them?

[mrsnhsa]

The person who has been answering most of my questions and trying to help me rushin1nd.

Why do you want to know? Is something wrong with doing it that way?

Since I don't know much about your site are there certain things that you are not supposed to send to someone's pm section?

[Retired Tech]

Generally, the PM system is for exchanging every day chat, or anything which isn't relevant to a post with any of the friends you make at GeeksToGo

Specifically, you should only post HJT Logs in the Malware Forum because they are all dealt with by people who have proven their ability to competently deal with everything which they contain

http://www.geekstogo...o_Here-f37.html

On rare occasions a member of staff may ask you to PM them particular system reports as they may include personal information, an example would be a winaudit report

http://www.pxserver.com/WinAudit.htm

[Retired Tech]

Please follow the procedures outlined here: Malware Removal Guide

You will need a PC which can connect to the internet

Run all the programmes as advised then post a current Hijack This Log in a new topic in the Malware Forum

For the purpose of accurate malware analysis, Hijack This Logs are only dealt with in the Malware Forum. Posting them anywhere else will result in a delayed response

If you are unable to run any of the programmes, please ask for advice in the Malware Forum