[Lone Wolf]

A friend has a problem with his PC. It won't boot up in normal mode and keeps on getting the alarm, EMM386 has detected error # 3 in a application at memory address IAFD:0D7C. To minimise the chance of data loss, EMM386 has halted your computer.

Boot up has been okay in Safe Mode except once when it shut down.


Any ideas?

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Depends.

This is windows 98?

In Safe mode, Start > Run > msconfig

Go to autoexec tab.

If emm386 is there, uncheck everything. (windows will load emm386 itself, but there are occassions when you would load it in autoexec). Check config.sys tab. uncheck everything here.

Does that fix the problem?

If not, I suspect a malware program has run afoul on the system. Go back to safe mode, and reload msconfig.

Go to the win.ini tab and uncheck LOAD= and RUN=

Go to the system tab, check the boot section for the SHELL= line...what does it say?

Go to the startup tab, uncheck everything but the systray setting.

Does the problem recur?

If no, go back to msconfig and add back a check one at a time, rebooting until you find the culprit.

emm386 is the upper memory manager that allows your commputer to use memory above 1mb. What is telling you is that what ever is using the section of memory has caused a problem for windows.

It could also be a stick of memory going bad, but that is less likely.

[gerryf]

Depends.

This is windows 98?

In Safe mode, Start > Run > msconfig

Go to autoexec tab.

If emm386 is there, uncheck everything. (windows will load emm386 itself, but there are occassions when you would load it in autoexec). Check config.sys tab. uncheck everything here.

Does that fix the problem?

If not, I suspect a malware program has run afoul on the system. Go back to safe mode, and reload msconfig.

Go to the win.ini tab and uncheck LOAD= and RUN=

Go to the system tab, check the boot section for the SHELL= line...what does it say?

Go to the startup tab, uncheck everything but the systray setting.

Does the problem recur?

If no, go back to msconfig and add back a check one at a time, rebooting until you find the culprit.

emm386 is the upper memory manager that allows your commputer to use memory above 1mb. What is telling you is that what ever is using the section of memory has caused a problem for windows.

It could also be a stick of memory going bad, but that is less likely.

[Lone Wolf]

Thanks.